Technical Specialist - Business Applications - Jobs in Ottawa, ON

Job Description

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.As a Technology Specialist – Customer Experience, you are a functional business process and technical workload expert within the Microsoft Business Applications enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team. You will additionally assist the Microsoft Business Applications Sales Executive in identifying, driving and successfully landing pipeline and customer solutions for the Customer Experience applications category.You will learn how Microsoft’s Dynamics 365 Customer Experience solutions are changing the way companies do business and are empowering success.This role is flexible in that you can work up to 70% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesWorkload and Business Process Expertise

• Achieve technical workload expertise for Business Applications Customer Experience products.
• Exemplify Customer Experience business process depth to accelerate opportunity results.

Business Value-led Presales Expertise

• Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
• Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to improve win rates.

Strategic Proactive Seller

• Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets
• Team with BA Sales Executives to uncover, identify and engage opportunities to drive category performance.
• Build positive Business Decision Maker/CxO connections/engagements across category-specific roles with business value alignment by targeted personas.

QualificationsRequired/Minimum Qualifications :

• 6+ years of technical pre-sales or technical consulting experience
• OR Bachelors Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
• OR Masters Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience
• OR equivalent experience.
• 3+ years of experience selling to financial services customers.

Additional or Preferred Qualifications :

• 7+ years of technical pre-sales or technical consulting, or related experience
  • OR equivalent experience.
• 4+ year(s) experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Business Applications Dynamics 365, Power Apps, Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Experience

• Applicable Customer Experience workloads/line of business expertise with one or more of the following: technical and business process presales, post-sales consulting or relevant company/customer IT application implementation or management
• Driving and designing a solution strategy as part of the overall opportunity lifecycle
• Identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members
• Extensive collaboration with technical pursuit teams designing cloud-based customer solutions
• Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads
• Proven success demonstrating differentiated solution value and competitive advantage
• Delivering customer-facing technical workload demonstrations to enterprise decision makers
• Desirable but not required – workload certifications/degrees Deep understanding of:
• Business solutions/line of business workload expertise by leveraging Customer Experience application solution experience in one or more of the following: Sales, Marketing, Service, Supply Chain, and/or Finance and how these solutions help customers achieve their desired business outcomes
• Business value selling methodologies and practices mapped to customer persona pains/issues to uncover customer’s stated and unstated needs
• Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems Desired skills:
• Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
• Customer-centric mindset with demonstrated passion for delivering customer value
• Experience with sales propensity tools for pipeline and account success planning
• Ability to bring innovative technical solution ideas to customer problems
• Experienced problem solver able to thrive in a fast-paced environment
• Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Quick Apply

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