Technical Writer Intern (12 months) - Jobs in Ottawa, ON

Job Description

IntroductionAt IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk.Your Role and ResponsibilitiesThis position resides in Ottawa, ON and is a 12 month work term commencing in September 2022. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work-term.What You’ll Do:

• Create high-quality technical documentation: learn the offering, create draft content, drive reviews with experts, and work with IBM publication systems.
• Create and edit Runbooks and FAQs for the IBM Technology Zone major focus areas: portal, infrastructure, content, and metrics
• Conduct research on specific tools that will help with automating manual processes, and work with the offering management and design team to document and make the offering easy to consume
• Collaborate with the team to ensure consistency and quality: the ability to identify and discuss content structures and writing practices, use of style-validation tools, content testing, and debugging
• Work independently within a team: estimate individual workload, prioritize work, align deliverables with release schedules.

Who You Are:

• You are a team player who is self-directed and can also work independently with minimal supervision, focusing on the right information being delivered to the right set of stakeholders at the right times.
• You have a passion for innovative ideas, coupled with the ability to understand technical concepts and assimilate different points of view.
• You are extremely organized, with the ability to manage multiple projects with varying deadlines.
• You have knowledge of standard authoring languages (DITA, Markdown, HTML) and build tools.
• You are familiar with software development practices: agile development, defect-tracking systems, source control.

Required Technical and Professional Expertise

• Experience writing, curating, and editing content for accuracy, clarity, and usability for a technical audience
• Ability to document detailed technical content
• Ability to perform and use independent research
• Able to define and apply consistent voice and tone throughout content journey
• Like to solve challenging problems and think of new ways to deliver better content to our consumers
• Knowledge of agile, squad-based, continuous delivery development model
• Must be eligible to work 12 months starting in September

Preferred Technical and Professional Expertise

• Pursuing a bachelor’s degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree
• Registered in a formal co-op/internship program

Must have the ability to work in Canada without sponsorship.About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.This role requires you to be fully vaccinated against COVID-19 prior to your start date. Full vaccination refers to receiving dosage of COVID-19 vaccines that provide full protection in accordance with Canada Public Health and WHO guidance (full series of a 2 dose vaccine plus 14 days or a one dose vaccine plus 14 days from the last dose). Proof of vaccination status will be required. Booster vaccination requirements may be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more Prepared to solve some of the worlds most unique challenges And ready to shape the future for millions of people If so, then its time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.Its time to define your career.About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Quick Apply

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