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Traveller Information Clerk - On-Call (Bilingual French) - Jobs in Ottawa, ON

Ministry of Transportation
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Come bring your strong work ethic and good judgment to this seasonal position with the Ministry of Transportation, Ontario 511 team.Please Note: Depending on the successful candidate, this position can work from any of the following work offices:

  • 347 Preston Ave., Ottawa, ON
  • 301 St Paul St., St. Catherines, ON
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this roleYou will:
  • Ensure the quality, accuracy and consistent communication of highway conditions, closures, construction, emergency information and alerts flowing to the Public in English and French on behalf of the Ministry of Transportation.
  • Perform ongoing monitoring and quality assurance of the Ontario 511 website functionality.
  • Identify transportation incidents with the potential to require the activation of minister emergency response mechanisms and conduct applicable notifications, as required.
  • Manage the ministrys bilingual Ontario 511, provincial and regional Traveller Information Twitter accounts including responding to social media inquiries
  • Record traveller information messages in French on the Provinces Integrated Voice Recognition (IVR), 511 telephone service channel.
  • Act as the first point of contact to triage all ministry email general inquiries and complaints related to Ministry programs, products and services
How do I qualifyMandatoryYou must possess oral French language skills at the advanced level and written French language skills at the advanced-minus level. Your proficiency level will be confirmed before hire.Communication and Organizational Skills
  • You have written communication skills to summarize data into accurate, clear and concise documents for timely distribution to the public through web and social media channels.
  • You have verbal communication skills to summarize and distribute information to the public through the phone recording system and work effectively with stakeholders.
  • You have excellent time management and organizational skills to coordinate and balance competing demands while ensuring information is quickly distributed to the public.
Judgement and Problem Solving Skills
  • You have demonstrated ability to effectively work independently and as a member of a team.
  • You have sound judgement and problem solving skills when responding to emergencies and resolving routine issues.
  • You have the ability to triage common ministry questions and issues ensuring timely and accurate customer service responses to all incoming email inquiries.
Computer skills
  • You have working knowledge of computer software and applications such as Internet, email, word processing and spreadsheet applications.
  • You have working knowledge of social media as a communication and customer service channel.
Additional Information:Address:
  • 1 Bilingual Temporary - Irregular On-Call, duration up to 42 weeks, 347 Preston St, Ottawa, East Region or 301 St Paul St, St Catharines, West Region
Compensation Group: Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule: 3.7Category: Administrative and Support ServicesPosted on: Friday, September 23, 2022Note:
  • This ad is also available in French.
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