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Validation Specialist I - Jobs in Ottawa, Ontario

Job LocationOttawa, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWe are looking for a Validation Specialist I to join our growing global team at Sectigo.The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat.This is a full-time and in-office position, working 5 days a week from our Ottawa, Ontario office. This is an individual contributor role, reporting to the Director, Validationamp; CABF Compliancy.Here are the core functions, responsibilities, and expectations for this role:

  • Process orders for TLS and other security products according to industry and company compliance requirements.
  • Conduct research to verify customer organizations and authenticate contact details.
  • Provide superior customer service and assistance via phone, email, and live chat.
  • Independently resolve customer support issues and escalate cases when appropriate.
  • Handle day-to-day activities associated with maintaining Sectigo’s customer base.
  • Other duties as assigned and related to the nature of this role and company initiatives.

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