VP, Small Business - Jobs in Ottawa, ON

Job Description

VP, Small Business - 0003S6Posting Date: Jun 20, 2022, 3:52:05 PMPrimary Location: Ontario-OttawaJob Type: PermanentSchedule: Full-timeEDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 25,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer.Team & Job OverviewThe Vice-President, Small Business reports to the SVP, Small Business and Partnerships. This role oversees portfolio guarantee programs serving small businesses, customer and partner care as well as the small business development team. It requires a driven professional with proven strategic and inspirational leadership.Discipline Summary

• Structures, delivers and manages the end-to-end lifecycle of solutions (export guarantees, bonding and credit insurance) that support the specific product and service needs of customers with a focus on Canadian micro and small businesses.
• Scales and optimizes customer care capabilities to ensure new and existing customers and partners have the best possible service in relation to understanding of EDC solutions, platform navigation, service requests, process questions, suggestions, and complaints.
• Ensures that business development activities and supporting functions for small and micro companies are meeting the needs of customers.
• Drives the optimization of portfolio guarantee programs offered to partners.
• Drives the use of technology to improve the overall customer experience.
• Recommends and implements continuous improvement programs, processes, and systems to support customer and partner needs.

Key Responsibilities

• Accountable for the customer experience of the micro and small customer segment.
• Accountable for reaching growth objective for micro and small customer segment.
• Accountable for the smooth delivery of portfolio guarantee programs with an appropriate balance between risk and return.
• Provides guidance on the enhancement and development of guarantee products across the program.
• Oversees the conception, development, execution, and evaluation of programs and processes the facilitate the delivery of effective customer and partner (customer care) services.
• Anticipates the impact of new trends, products and current/upcoming corporate initiatives and ensures the development of policies and procedures to support effective customer and partner service.
• Provide leadership to the team ensuring that the team members have the requisite skills, knowledge, and competencies.
• Oversees the performance and skill/career development of team to ensure required capacity and capability to meet organizational needs.
• Provides guidance and support for effective stakeholder interactions and the resolution of complex issues.
• Foster a positive work culture that attracts, retains, develops, and motivates the team members.

Screening Criteria

• Minimum 15 years of experience in the financial services industry.
• Minimum of 10 years of leadership experience.
• Undergraduate Degree in Business, Accounting, Finance, Economics, or in a related field.
• Advanced knowledge of financial institution policies, procedures, practices as well as financial and economic fundamentals.
• Strong credit skills, understanding business-related legal documentation, analytical skills, independent thinking, and sound judgment.
• Excellent leadership skills demonstrated through providing sound guidance and coaching to others, positively influencing organizational culture, and high integrity.
• Superior oral and written communication skills and the ability to communicate complex subject matter clearly at all levels of the organization.
• Ability to influence a wide range of audiences and establish collaborative relationships within and outside of the organization.
• Ability to present and defend complicated and potentially delicate issues that have an important impact on business success.
• Language requirements are bilingual. However, in the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. Both bilingual and unilingual candidates are encouraged to apply. If the successful candidate is unilingual, they will be expected to undergo language training.

Assets

• Process automation and model development experience considered an asset
• Current knowledge and experience with Operational Excellence, or similar practices
• Current knowledge and experience with digital business platforms and B2B integration
• Lean and/or Agile certification
• CFA, CA, CMA,

Salary Range #LI-Hybrid

• $166,300 - $266,200, plus performance-based for both short- and long-term incentive

Location

• Ottawa

Please note that EDC will be following a mandatory vaccination policy.How to applyOnly candidates selected for an interview will be contacted.Application deadline on www.edc.ca/careers : Jul 1, 2022, 10:59:00 PMEDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.Candidates must meet the requisite government security screening requirements.Quick Apply

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