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Job Location | Outremont |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
At OneSpan, we #39;re reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world #39;s largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full advantage of what #39;s coming tomorrow. With a bold vision and an ambitious opportunity ahead of us, we are looking for creative thinkers and fearless ideas that will disrupt our industry.This is a TEMPORARY ASSIGNMENT (+/- 12 months).OneSpan is looking for an APPLICATION SUPPORT ANALYST to join our team in Montréal for our Latin American market. The Support Analyst has responsibility for the handling of all 1st line support cases in the assigned region in a knowledgeable, courteous and responsive way. While meeting initial response time Service Levels for all cases in the assigned region, you will triage and meet overall response time Service Levels for assigned cases. Additionally, the Support Analyst is responsible for suggesting improvements to the case handling process and service requests. This position is hybrid and open to candidates who have their residence in the following in Canada.By joining the Customer Support, you will be part of valued A-Class team who is dedicated and determined to offer a word-class technical support to our clients. This team is fully committed to our customers #39; success. Their knowledgeable and highly responsive services and support team #39;s mission is to ensure timely implementation and problem resolution in the most courteous manner.Key Responsibilities