Project and Offer Quality Leader - Jobs in Outremont

Job Description

As Project and Offer Quality Leader you will be working closely with the Product Owner, Architect, Scrum Master, Design Lead, Testers, Future Offer Manager and Project Manager, the Quality Leaders #39; mission is to ensure offer development projects deliver what is promised to the customer reaching quality excellence in Offer Creation.The Quality Leader monitors the future offers in their portfolio and drives any actions required to ensure customer satisfaction. This position is responsible for the project quality and customer satisfaction of our Software portfolio including Retail IoT, AI and Building Management SaaS and other enterprise cloud solutions.What will you do

1. Offer Quality:

• Support the Tech Support and R amp;D teams on any offer quality aspects.
• Deploy best practices of Schneider Electric in terms of SW Quality.
• Implement Schneider Electric quality processes for new and existing offers.
• Drive escalated quality issues on a cross-functional level applying problem solving methods.
• Drive the lessons learned process and implement best practices based on the field performance and experience
• Manage regular follow up and analysis of SW performance through defects, SQI, dSQI, etc.

Help capturing and analyzing field quality experience and feed offer development for continuous improvement.

2. Project Quality

• Ensure that Offer Quality is built into each new project to make sure satisfaction is reached for potential future customers, i.e. following the Offer Lifecycle management, OLM.
• Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements, including Critical to Quality aspects, to the project team.
• Make the synthesis on lessons learned on product development and drive the feedback loop to the impacted stake holders.
• Define Offer Quality Goals during project lifecycle to include all aspects affecting customer experience.
• Support the deployment of new project processes following the Agile method, including Quality aspects in the PI planning, offer safety, document review, etc.
• Make sure that risk identification, assessment and mitigation plans are managed and updated in the project (assist the Project Manager or lead by delegation).
• Support and coach the project team on methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets.
• Prepare the quality summary for each Milestone review and propose Go/No go decision.
• Define the EWS (Early Warning System) together with Technical Support, Continuous Engineering, Offer Manager before product launch.
• Ensure robustness in supplier quality for Brand Labeled SW.
• Travel up to 15%.

What qualifications will make you successful

• Bachelor #39;s degree in Software Quality, Electrical or Electronics Engineering, Computer Science, Industrial/building Automation or similar field of studies.
• Minimum of 5+ years of SaaS technologies, hosted cloud applications and/or enterprise software testing / development of inhouse and Brand labeled SW.
• Good knowledge of programming languages / scripting languages and tools such as C++, C, C#, .Net, Go, MySQL, Java, Javascript, Typescript, Python, HTML, XML is a big advantage.
• Good knowledge in SW Cyber security IEC62443-4-1 standard and cloud AI solutions is a plus
• Customer application knowledge is a plus.
• Release Management knowledge in Agile.
• Proven work experience in software quality assurance
• Problem solving methods and statistics (8D, 5 Why, Ishikawa, …).
• Strong quality process knowledge related to Software development in an Agile project environment.
• Software Verification and Validation knowledge.
• Lead using your Quality authority in the organization without direct reports and ability to build cross team relationships.
• Leadership skills and ability to mobilize cross-functional activities.
• Broad technical understanding.
• Strong customer focused mindset.
• Good influencing and convincing habits.

This is a great opportunity to join Schneider Electric and power your career! You will be joining an international, dynamic, and responsible company, with an enviable reputation in the market. Schneider fosters the development of all its #39; people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice - apply now.When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion, people development and work-life integration!Let us learn about you! Apply today.Why usSchneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R amp;DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.