Emergency Services Supervisor - Jobs in Penticton, BC

Job Description

Position SummaryThe primary role of the Emergency Services (E-Services) Supervisor is to ensure staff are performing to Canstar and IICRC standards, to meet or exceed customer key performance indicators, and to complete the emergency portion of claims (flood and demo) in a timely manner. The E-Services Supervisor works diligently with the Department Manager and Project Manager Teams to efficiently and effectively mitigate water damage losses. Training new team members and completing jobs on time and on budget is crucial to the success of this role.DutiesAdministration

• Conduct site visits to confirm accuracy of scope of work, proper mark out, demolition, and equipment placement. Ensure SSA is posted and all hazards have been properly identified.
• Review and approve employee timecards, ensuring accuracy and timely reporting
• Ensure all claim-related documentation are complete, legible, and submitted timely
• Ensure work authorization forms have been signed and submitted

Training

• Conduct on the job training and document employee progress
• Train staff on how to moisture map, identify and mark out non-restorable materials, use equipment and stabilize job sites
• Train staff on setting up specialty equipment
• Take an active role in improving/maintaining the quality of Canstar jobsites
• Provide training and feedback on customer service standards and professionalism on site

Technical Expert

• Frequently monitor job sites, document drying process and deem structures dry
• Communicate scope of work discrepancies to PM Teams and recommend solutions
• Identify areas of concern (high costs, projects taking too long) and work with teams to adjust and resolve issues
• Estimate equipment requirements on large loss claims and instruct technicians on placement
• Provide technical knowledge and support to all field staff (flood and demolition)

QualificationsEducation and Experience

• 5+ years of restoration experience
• Valid IICRC WRT certificate
• Extensive knowledge of the IICRC S-500 and the ability to effectively communicate its guidelines to employees and customers
• Valid B.C. Driver’s License with satisfactory driver’s abstract

Knowledge, Skills and Abilities

• Superior customer service skills
• An understanding of asbestos, lead and Hazardous Material Interpretive Reports
• Knowledge of demolition procedures and ability to utilize appropriate tools
• Knowledge of construction is required
• Knowledge of IICRC standards, IAQ equipment, carpet cleaning, injecti-dry, truck-mounts, portable and sump bumps, dehumidification and air movement.
• Ability to motive and lead large teams, including temporary workers
• Ability to work independently with minimal supervision
• Ability to communicate effectively in English, both verbally and in writing
• Ability to complete required department documentation legibly and timely
• Ability to multi-task and work under pressure
• Ability to train new and existing employees (hands on and remotely)
• Ability to adapt to a fast-paced work environment and changing industry
• A clear understanding of microbiology as it applies to restoration, and apply disinfectants and biocides

Working Conditions

• Will sometimes be in wet and/or dirty environments
• P.P.E. is available for use and is mandatory
• Must comply with the company’s dress code at all times
• Overtime work is required

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