Customer Service Assistant - Jobs in Pickering, Ontario, L1W 3R2

Job Description

We believe our success stems from the collective strength of our talented team. With an unwavering focus on excellence and a passion for exceeding expectations, we deliver unparalleled quality in every aspect of our work. We’re excited to invite dedicated individuals to join our Client Success team and become part of a collaborative, innovative, and constantly evolving culture where you can unleash your full potential!As a Customer Service Assistant, you #39;ll play a vital role in connecting with potential and existing customers, fostering lasting relationships, overseeing a team of representatives, and deliver exceptional support across various channels. With your strong communication skills and customer-focused mindset, you #39;ll help uphold our commitment to outstanding service and customer satisfaction.The Ideal Candidate is someone who has:

• 2-5 years of experience in customer service or a related field.
• Excellent written and verbal communication skills.
• Demonstrated leadership abilities with a proven track record in supervisory or managerial roles.
• Strong problem-solving abilities and keen attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

The Responsibilities include but are not limited to:

• Ensure smooth day-to-day operations by managing event schedules, coordinating daily team meetings, and assisting senior management with assigned duties.
• Maintain a deep understanding of our products and services to consistently deliver top-quality service to our customer base.
• Respond promptly to customer inquiries, resolve issues, effectively address questions, recommend suitable products or services, and clearly communicate product features, benefits, and pricing.
• Play a vital role in the organization #39;s growth and revenue by overseeing the full spectrum of sales activities from initiation to close.
• Track team members #39; performance, provide regular feedback, and conduct performance reviews to promote growth and improvement.
• Identify and escalate priority issues to the appropriate channels for resolution.
• Regularly update senior management on team progress, challenges, and opportunities for improvement.

The selected individual will receive comprehensive training designed to equip them with the skills and knowledge needed to excel in this role. We appreciate all applications and will contact those selected for an interview. We look forward to your application!Powered by JazzHR