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Part-time Guest Services Agent - Jobs in Pincher Creek, AB

Job LocationPincher Creek, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Who We Are:Nestled in the southwestern corner of Alberta, in the rugged and legendary Canadian Rockies, Castle is as authentic as it gets. Hard-working, hospitable, and here for the powder is what we’re all about. With less than 200 employees we’re a small, passionate team of winter enthusiasts. Here, we’re all family and you will quickly find you are right at home. If this sounds like you, then we want you to join us.Our resort is not owned or operated by a large ski conglomerate; rather by a bunch of local skiers and riders who are passionate about steep terrain and great snow. Operational decisions are made here (head office = the basement of the day lodge) and our long-term direction is plotted by a group of passionate, volunteer directors who represent more than 200, predominately local shareholders.More Info including staff perks can be found at: https://www.skicastle.ca/employment/Position Overview:Work at Beautiful Castle Mountain Resort in southwest Alberta. Castle Mountain Resort is seeking Part Time Guest Service agents for the winter season. This position goes from late November until early April during our busiest times of weekends and holidays. Part time staff receive a discounted or free season’s pass and often finish their shift in time to get some afternoon runs in if desired! The Guest Services Team sells season passes and lift tickets to resort guests while enhancing the quality of our guests skiing/snowboarding day by fielding a variety of questions about the resort, local area, and directing people to where they need to go. Your personal interaction with our guests will foster a friendly relationship that they look forward to renewing each time they visit.What we offer you:Opportunity to work in the beautiful Crown of the Continent region.Small team environment.$15/hr starting wage.6 to 24hr/ week. Schedule varies based on operational needs. More hours could be available during busy holiday periods.Most part-time staff can work and ride on the same day.Free or Discounted Castle Mountain Resort Season Pass for the 21-22 Winter Season.What you will be doing:Acting as an information resource, be familiar with CMR’s facilities and products, procedures and policiesAnswer questions from guests both in person and over the phone.Sales of season passes and day ticketsClose out point of sale system and balance cash at the end of each shiftSupervise waiver signatures and file waivers at end of shift.Identify any potential problems and problem solve for the guest.What you offer us:Passion for the ski industry and culture.A sense of teamwork and community.Available Saturdays, Sundays, Statutory Holidays and School BreaksExperience in customer service.Superior telephone manners and strong interpersonal skills.Cash handling experience.Conflict resolution skillsThrives in a fast pace environmentExcellent time management and organizational skillsAble to prioritize and focus and stay on taskSolid judgment & critical thinking skills.Hiring Process:Interviews will begin in late August/early September. Candidates will be emailed if they are selected for an interview. Work commences in late November.Where we are:Castle Mountain Resort is located at the end of Highway 774, near Pincher Creek, AB. This is a remote work location with no mobile coverage or public transit. There is a communal living Staff Accommodation building on-site for new and returning staff. More information on our location and our resort can be found at skicastle.caDepartment: Guest ServicesThis is a non-management positionThis is a part-time seasonal positionQuick Apply

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