Customer Service Representative - Temp (1763) - Jobs in Provost, AB

Job Description

Listening to Albertans. Going deeper to understand who they are and where they’re going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way.Job Number: REQ1763Location: Provost, AlbertaApply by: May 7, 2021Paygrade: B-PFSLeader: Hailey Sullivan, Branch ManagerIs this a Union Position: Yes**This role is temporary - 1 year **As ATB’s next Customer Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient customer service by identifying client needs and matching them with the right products, solutions and experts.RequirementsAccountabilities:Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goalsTransforming the client experience by introducing our clients to experts and educating them on our digital tools and resourcesMaintaining and building client relationships by providing optimum customer serviceDeveloping and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concernsFollowing tactical service routines, best practice processes and procedures on all administrative and operational activities within the branchProcessing cash and clearing transactions, abiding by current policiesActively participating in branch team meetingsProviding assistance and coaching to other CSR's, as requiredEnsure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlledTaking responsibility for personal development plan; schedule meeting with manager to discuss development planSuccess at the branch level also means you:Are a creative team player who is flexible, cooperative and demonstrates a desire to work within a teamDemonstrate an ability to deal with change, make decisions and implement creative solutionsGrade 12, preferably supplemented by post-secondary business coursesA demonstrated ability to work with numbersCustomer service and/or sales experience is requiredKnowledge of personal lending services and products is desiredPreference will be given to applicants with previous banking experienceAt ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running.Online applications are preferred. Please contact us should you require any accommodations.BenefitsPurpose. Growth. Advancement. Fun. Rewards… learn about our perks and benefits.A little about ATB:We are Alberta’s largest, home grown financial institution and for the last 80+ years, we’ve transformed people’s understanding of what banking can–and should–make possible. Today, 5,500+ ATB team members embrace a growth mindset in order to help bring ATB’s story to life, delivering happiness to our customers and team members alike. It’s why we’re also a highly sought after, award-winning employer. The best part is, we’re just getting started. Join us, and create happiness.To learn more about atb, visit atb.com.What happens nextIf you make the shortlist for this role, you will hear from us within 10 business days of the posting close date. We will also keep your application on file for future roles that you may wish to consider.We are also an equal opportunity employer. Find out more about what to expect when applying.Stay in touch!ATB is happy to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.