Guest Services Agent/ Night Auditor - Jobs in Provost, AB

Job Description

Position will include shift work, including a combination of three different shifts; 7am-3pm, 3pm-11pm, 11pm-7am. An open availability is an asset. Candidates should reside within a 30 minute commute to Provost and be legally able to work in Canada. Will be part time to start but may lead to full time.As a Guest Service Agent, you are responsible to deliver exceptional guest experiences at every level of service, whether they are on the phone, in person or behind the scenes. You must possess a positive and upbeat personality with a desire to deliver legendary guest experiences to our guests. You need the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deliver 100% guest satisfaction standards.Core Values:Empowerment - Everyone is a leader, coaching and continuous learning.Authenticity - Speak your inner truth, open and honest, courageous vulnerability, laugh and have fun.Generosity - Serving to bring joy and warmth to every team member and every guest, think..."I can’t believe they did that”.Excellence in Execution- Walk the talk, prioritize and execute, discipline and daily consistent action.Respect - Each other, guests, community, and environmentJob Accountabilities:In this position, you are the public face of Canalta for our guests. You have responsibilities for providing legendary guest experiences, to be empowered to handle all guest situations, to be a team player and for ensuring the facility is remarkably clean.Core Competencies:

• Approachable
• Exceptional communication skills
• Empowerment
• Energy, drive & passion
• Guest focus
• Integrity
• Decision making/good judgement
• Team player

Specific Duties – Culture and Safety:

• Model for Canalta's core values of empowerment, authenticity, generosity, excellence in execution, and respect
• Observe and practice all safety and security policies that impact the welfare of you, the guests, the team members, and the condition of the facility
• Supervise the pool area for safety and cleanliness; complete pool testing as required

Specific Duties – Presentation and Image:

• Always present a clean and professional image by adhering to the parameters in the dress code policy
• Live the We Create Smiles philosophy and training to provide a welcoming experience to all guests in all interactions

Specific Duties – Guest Experience and Operations:

• Apply the “We Create Smiles” experience standards to every guest interaction
• Follow Canalta’s “Magic Formula” to provide a welcoming experience to all guests on the telephone. Sharing and tracking results with the team
• Provide courteous assistance to guests and team members, reinforcing Canalta’s values, policies and procedures on a regular basis
• Balance shift daily and complete cash drops as required
• Perform minor maintenance duties for 100% guest satisfaction and safety will include but not limited to: programming televisions, changing batteries, changing lightbulbs, snow shoveling, picking up litter, yard work
• Maintain the highest of cleanliness standards in the public areas which will include but not limited to windows, sweeping, and mopping floors, vacuuming, dusting, changing garbage
• Perform the duties of breakfast or laundry attendant as required

Specific Duties – Training and Development:

• Complete all training by assigned due date
• Advocate for training when deficiencies in performance are identified
• Complete team member performance feedback sessions as scheduled and correct any deficiencies through goal setting and training

Work Conditions:

• Fun & dynamic work setting
• Ability to handle challenging and hectic workdays
• Flexible attitude and a willingness to help fellow team members

Essential Education & Skills that are Required:

• A minimum of 1 year of experience in hospitality, or similar industry
• Exceptional conflict resolution and negotiation skills
• Able to respond quickly in a dynamic and changing environment
• Experience with the operation of standard hotel equipment such as washer/dryer, telephone operation, PTAC, door locks
• Intermediate computer skills
• Excellent communication (verbal and written) with the ability to work well within team environments
• High level of integrity, a positive attitude, and be a coachable team player

Typical Physical Activity:This position poses significant mental, physical, and visual demands (the ability to multi-task, standing/walking for long periods, working under pressure, and be self-motivated). This position requires the ability to bend, push, pull, kneel, and crouch and lift and carry objects up to 20 pounds.Part-time hours: 16 - 32 per weekJob Types: Full-time, Part-time, PermanentSalary: $15.00-$16.00 per hourBenefits:

• On-site gym
• On-site parking
• Store discount

Schedule:

• 8 hour shift