Business Analyst - Product and Service Development (63/23 - permanent, full-time) - Jobs in Regina

Job Description

Business Analyst - Product and Service Development (63/23 - permanent, full-time) Libraries build community.At RPL, we #39;re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment - and we could use your help.JOB SUMMARY:Reporting to the Director, Digital Service Innovation, the Business Analyst - Product and Service Development position leads new product and service development and continuous improvement plans, internal and external website innovation, user experience design best practices and the research, evaluation and documentation that is required to operationalize innovation in RPL #39;s technology-driven customer products and services portfolio. This includes designing digital interactions, overseeing the technical design and development process, launch planning and configuring relevant technologies to meet organizational service goals and change management best practices to ensure a seamless transfer into operations.The Business Analyst - Product and Service Development also provides tactical leadership and support to digital content owners, leads digital innovation project work, and designs technical training and support systems for internal and external end users, as required. This position is responsible for installing, troubleshooting, operating, testing and configuring relevant technologies, and providing evidence-based assessment to drive the digital product and service life cycling process.We are looking for a passionate, motivated individual who has a demonstrated commitment to delivering excellent customer service in a digital environment. You like nothing better than ensuring library customers are provided access to modern digital products and services with the best possible user experience and this is seen in the work you do every day. You are committed to an environment of respect, teamwork and accountability and strive for customer service excellence in everything you do.RESPONSIBILITES:1. Lead the product and service development and evaluation process for new and existing public-facing, technology-driven products and services. This includes responsibilities across the entire product and service lifecycle (e.g., Assessment, Sourcing, Design, Implementation and Evaluation).2. Drive the continuous improvement of the RPL website, staff intranet and online services infrastructure to ensure a quality user experience is consistently applied across all web platforms (with a focus on mobile strategy), including the provision of digital access to library services and information to the public to meet quality assurance standards and ensure cross-browser, cross-device, and cross-platform service integrity.3. Lead the research, evaluation and documentation process for new or enhanced digital products and services. This includes conducting business requirements and user requirements sessions, creating end user documentation and support systems, analyzing internal/external data to drive innovation opportunities that align with organization goals and objectives, conducting market and competitive landscape analysis and staying up to date on industry trends and successes to ensure the RPL innovation funnel is constantly evolving to meet the growing needs of RPL customers.4. Apply knowledge of business requirements and organization goals against technical limitations/considerations of target systems/products/services and translate them into site maps, concept user interface designs, user personas/flows, customer journey maps, wireframes, mockups, and prototypes to drive out feasibility and concept designs of prospective opportunities for digital innovation and service introduction/enhancement focused on maximizing the value of RPL #39;s customers #39; experiences.5. Champion customer experience best practices and promote user-centered design strategies across all RPL products and services. Design and administer a Digital Interactions Style Guide that establishes and enforces usability design best practices across all RPL websites and digital interfaces to ensure a consistent and common user experience.6. Ensure web content management system functionality continues to meet the needs of content managers. Provide technological support and leadership to web content managers and co-ordinate website enhancements through liaison with staff on an individual and team basis.7. Design and lead user research, testing and evaluation of interviews, surveys and focus groups to inform User Experience design strategies and Adoption Change Management approaches to ensure a successful implementation and seamless transfer into operations.8. Undertake ongoing professional development activities leading to a broad in-depth knowledge of digital service innovation trends, best practices, environmental barriers, etc.9. Participate in efforts to triage and respond to service desk tickets assigned to Digital Service Innovation unit.10. Support other projects and operational activities of the Digital Service Innovation unit, as assigned.11. Perform related duties as required.QUALIFICATIONS:1. An undergraduate degree from a recognized institution in Business, Computer Science, Product Development/Management, Marketing or related field of study. An equivalent technical Diploma with specialized training/certification and 2+ years of applied experience in fields of user experience design and/or product and service development may also be considered.2. A minimum of three years #39; experience in technology-based product and service design, development and/or management role is required. Demonstrated knowledge of website content management systems (e.g. Drupal, SharePoint, etc.), release planning, APIs, mobile apps, Software-as-a Service (SaaS) and MS365 digital workplace platform is a definite asset.3. Demonstrated knowledge of web and app services platforms, trends, and issues gained by experience, education or professional activities.4. Demonstrated ability to establish and maintain positive working relationships with the public, staff and external agencies as well as work well as member of a team.5. Demonstrated strong organizational skills including the ability to effectively and efficiently manage work, scheduling, and priorities to support user-centered services.6. Demonstrated analytical skills and problem-solving ability, including the ability to assess and problem-solve using logical, fact-based reasoning.7. Demonstrated ability to assume responsibility, and perform duties requiring independent judgment, initiative and discretion.8. Demonstrated ability to manage time effectively and meet deadlines and work under minimal supervision.9. Demonstrated ability to develop and lead innovation and to handle multiple concurrent priorities.10. Demonstrated accuracy and attention to detail.11. Demonstrated commitment to deliver consistent, high quality customer service.12. Demonstrated strong oral and written communication skills.13. Knowledge of project management.14. Excellent relationship building skills, able to manage internal and external customers.15. Self-starter who is proactive and solutions oriented. Excellent follow through on tasks.Closing Date: November 12, 2023Competition # 63/23 - position # 21032Regina Public Library is committed to an inclusive workplace that reflects the community that we serve. The Library welcomes applications from all qualified individuals. A satisfactory Criminal Record Check is a condition of employment.Other details

• Pay Type Salary
• Min Hiring Rate $64,749.75
• Max Hiring Rate $77,134.20

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