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Client Services Associate - VAC39F25 - Jobs in Regina

Saskatchewan Liquor Gaming Authority
Job LocationRegina
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

The Saskatchewan Liquoramp; Gaming Authority is seeking a self-motivated and detail-oriented individual to join its Client Services Branch as a permanent full-time Client Services Associate (CSA).Reporting to the Manager, Regulatory Customer Services, the Client Services Associate manages all customer and general public inquiries received through a Hosted Contact Centre (HCC) system and redirects calls as necessary. They provide information, support and guidance to customers who apply for special occasion permits, including evaluating eligibility and approving low to moderate risk special occasion liquor permit events as well as providing online support to all Regulatory Services Division customers including retail liquor stores.Competencies (Job Family – Business Support)

  • Accountability (Level A) – Takes responsibility for one’s own actions, behaviours and commitments
  • Communication (Level A) – Clearly presents and receives information
  • Adaptability (Level B) – Adapts behaviours and approaches to address specific situations
  • Customer Service Excellence (Level B) – Anticipates problems and resolves issues
  • Teamwork (Level A) – Participates in team or group activities
Job Duties
  • Evaluates eligibility of applicants (including permitting and compliance history), event, and location for Special Occasion Permits (SOPs) considered low to moderate risk.
  • Provides support to online users of SLGA’s regulatory services, including support for SOP applicants needing immediate attention.
  • Provides support and guidance to applicants, permittees, and retail store staff regarding SOP options, application process and operating requirements.
  • Reviews and approves proposed changes to existing low to moderate risk SOPs with a focus on ensuring public safety and social responsibility.
  • Directs incoming calls received through a Hosted Contact Centre (HCC) system.
  • Handles all administrative tasks associated with job duties.
  • Other work may be assigned within the Client Services Branch.
Your cover letter and resume must clearly state and support where you obtained/achieved each of the following required technical qualifications in order to be screened into the testing and/or the interview process of this competition: Required Technical Skills/Qualifications
  • Demonstrated ability to interpret regulations, terms and conditions, and associated policy.
  • Ability to exercise discretion and sound judgement to identify, clarify and analyze relevant issues, consider various options and determine an appropriate course of action.
  • Ability to provide superior customer service in a regulatory environment.
  • Ability to communicate clearly and concisely, both verbally and in writing.
  • Ability to utilize word processing, database, spreadsheet, communications and other software with speed and accuracy.
  • Ability to establish/maintain office procedures and operate a variety of office equipment.
Working Conditions
  • Office environment/setting
  • On-Site
To ApplyPlease submit your application by applying online. Questions can be directed to Human Resources at hr@slga.com.The successful candidate will be subject to SLGA’s Criminal Record Check and Code of Conduct Policies. Application deadline:11:59pm, September 26, 2024Vacancy number:39/F25Classification:Level 5 ($24.90 – 31.70/hour)SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Aboriginal people, persons with disabilities and visible minorities are encouraged to self-identify.Powered by JazzHR

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