Customer Experience Associate - Jobs in Regina

Job Description

This position is exclusively for the 2024 Regina Refugee Hiring Event. To be eligible to apply, you must meet the following criteria:- Arrived in Canada as a refugee (government or private sponsorship), applied for asylum after arriving in Canada (refugee claimant/asylum seeker), or were forcibly displaced. This includes individuals from countries such as Ukraine, Afghanistan, Iran, and others.- Currently reside in Saskatchewan.- Should be able to attend the event in-person in Regina on November 7th.- Eligible to work in Canada (you must have a valid work permit, permanent residency, or citizenship).- 18 years of age or older.Please read the job description carefully and only apply if you meet the eligibility criteria for the position.Location: Regina Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. About the role:As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:Taking a proactive approach to discovering our customers’ needs and listening to understand what they are asking for Processing day to day transactionsNurturing rich, long-standing relationshipsContributing to the Branch’s targets by identifying and fulfilling simple sales opportunities Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needsIs this role right for youIn this role you will:Build strong customer relationships and deliver excellent customer service cover and solve customers’ needsExplain complicated concepts simply demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environmentDemonstrate an eagerness to learn and determination to succeedDo you have the skills that will enable you to succeed in this role – We’d love to work with you if you:Have proven customer service skills through work or community involvement willing to assist in a professional, friendly and efficient manner available to work a flexible schedule comfortable in simple sales situations have strong technical skills and the ability to promote digital and self-service banking options to our customersWhat’s in it for youThe opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers, rewarding career path with diverse opportunities for professional development, and training to support your career growth and enhance your skills. An organization that is committed to making a difference in our communities – for you and our customers can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. A competitive compensation and benefits packageThe Regina Refugee Hiring Event Team will review applications and select the most qualified candidates for the positions. Please note that submitting an application does not guarantee an interview.