Senior Supervisor, Supply Chain Application Support - Jobs in Regina

Job Description

WHO IS OUR CLIENTOur client is a world leading Refineryamp; Petrochemical Company located in Rabigh. By adding value to the nation’s key resources, they are attracting diverse new industries and creating jobs, enriching life for everyone by generating sustainable economic and social development.LHR GLOBALA leading Talent Acquisition Company that provides Worldwide talent for Saudi Arabia companies. LHR Global has different services that guide the candidate during every stage of the process.WHO ARE WE LOOKING FORWe #39;re looking for aquot;Senior Supervisor, Supply Chain Application Support quot; to host the supply chain application and act as the subject mater expert and be the point of contact when it comes to implementations, upgrading and troubleshooting.EDUCATION/CERTIFICATIONS

• Bachelor Degree in IT or related field.

QUALIFICATIONS

• At least 9 years in Supply Chain Application support.
• Good understanding and knowledge of quality processes for support.
• Good understanding ofamp; experience in voice network support, management and technologies.
• Ability to maintain productionamp; test environment for voice network equipment.

DUTIESamp; RESPONSIBILITIESThis position is essential to optimize the company energy with support of other organizations. The possible Rolesamp; Responsibilities ofquot;Senior Supervisor, Supply Chain Application Support quot; will be as following but not limited to:

• Troubleshoot and resolve escalated tickets and communicate the solution to users and clients directly or via the service desk.
• Gather and validate change requests and bug fix requirements while liaising with the development team.
• Answers, analyzes and provides quality checks for incoming tickets and routes them appropriately.
• Collect, compile and provide metric reports on incoming tickets, trends …etc as per the reporting framework and guidelines and frequency to the target audience.
• Provide governance to ensure tickets are fixed on time and sends reminders when needed.
• Perform any other duties and responsibilities as designated by the line manager.

REWARDSamp; BENEFITS OVERVIEWOur client offers excellent compensation and industry-leading benefits and other programs designed to meet the diverse needs of their employees and their families.Salary - commensurate with experience and individual qualifications.Salary packages can include expatriate premiumsamp; supplemental benefits plansAnnual bonusHousing: housing allowanceHealthcare: Access to top-notch healthcare is an important part of working as an expatriate for our client.Dependent Education: High School allowanceAnnual vacation: 22 days of vacation leave per year. In addition to annual vacations days, employees also receive 11 paid company holidays each year.Repatriation allowance: Annually round trip to your home country.THE STAGES OF THIS PROCESS ARE:

1. 1. Resume Evaluation:

A member of our recruitment team will evaluate that your resume matches the client #39;s job description requirement.Use the job description requirements to highlight your relevant experience and skills.Be specific and describe the significance of your work, keyword alignment is important. Emphasize the impact of the work you #39;ve contributed to HR areas and tasks. Use your professional profile/resume to focus on major accomplishments and qualifications that match the job.If your resume evaluation is suitable for this position, the recruitment team will invite you to a preliminary phone/video interview in 2-3 days.If your resume evaluation is not suitable, you will be receiving an e-mail notification in 2-3 days.

1. 2. Interviews stage

2.1 LHR Americas preliminary phone/video interview: A member of the Talent Acquisition team from LHR Americas will first schedule a call with you to discuss the details of the position, your interests, and qualifications. Furthermore, your English level will be evaluated at this stage, ONLY native or advanced speakers will approve this evaluation.If this preliminary phone/video interview is successful, your resume will be submitted to our client.If your preliminary phone/video interview is not successful our Talent Acquisition consultant will inform you.2.2 Client phone/video interview: This interview will happen only if your resume is approved by our client, we cannot guarantee the time our Client will take to approve your resume, but it should take less than a week.If your resume is approved a member of the Talent Acquisition Team from our client will schedule a call with you to evaluate your qualifications.The client interview contains technical questions that help assess your familiarity with problem-solving in your given field and may include a behavioral evaluation. Be prepared to explain how you approach problems and produce solutions.If your phone interview is successful, the hiring team will further evaluate your resume, and they will invite you to a video interview when hiring managers are available.If your resume is not approved, LHR Americas will inform you.2.3 Video interviews with hiring managers: which may also contain technical questions that help us assess your familiarity with problem-solving in your given field.3. Conditional OfferA successful interview may result in a conditional offer of employment.Conditions for employment include but are not limited to: medical examinations, and permission to secure a visa to work and reside in-country.

1. Relocation process

After your offer is accepted and all conditions for employment are met, you will be assigned a relocation advisor from LHR Americas. This advisor is your go-to resource for the transition, providing helpful advice on everything from when to give notice to your current employer to visa services.