Account Manager - Jobs in Richmond, British Columbia, V6X 2P1

Job Description

POSITION:We are looking for an experienced and well-organized Account Manager to join our team.The successful candidate should have previous experience in a structured sales environment.The Account Manager will report directly to the Director of Business Development working in conjunction with the Operations team to assist and support them with a myriad of sales and project related tasks.The Account Manager will become the key liaison between our team and clients – existing and prospective.The Account Manager should be a high energy, positive and enthusiastic team player who can thrive in a fast-paced live events-based business.This individual should be able to multi-task, think outside of the box, be proactive, and take initiative to get the job done.This position will primarily take place in our office however there may be requirements to work offsite at event job sites or client meetings as required by our projects. OBJECTIVE:To assist and support the Scene Ideas team in the timely and efficient coordination of all incoming sales enquiries and the preparation of quotes and tracking sheets, creation of project timelines and to see projects thru to completion.. GENERAL DUTIES: Client Communication and Initial Setup:

• Work directly with the Director of Business Development to respond to all sales inquiries in a clear and timely fashion and direct those requests to appropriate parties/team members.
• Follow up with clients and prospects to procure accurate information for all quotes and upcoming projects.
• Attend preliminary client meetings and initial site inspections.
• Communicate with clients throughout the duration of the project.
• Gather customer feedback and provide after-sales support when requested.

Creating Dossiers and Quotes:

• Setup complete dossiers for all quote requests.
• Assist in the creation of quotes in our internal sales tracking software.
• Handle the processing of all orders with accuracy and timeliness.
• Assist the Director of Business Development in prioritizing quote requests and ensuring they are completed and forwarded to clients in a timely manner.
• Assist the Sales team as required in the quoting/costing phase of projects.

Project Planning and Coordination:

• Develop a feasible plan for each project that includes key timelines, budget parameters, and objectives for all project elements and disseminate that information to all team members in a timely and efficient manner.
• Coordinate and task relevant internal resources and third parties/suppliers for the flawless execution of projects.
• Compile, communicate, and schedule upcoming and reoccurring projects with the team.
• Maintain sales tracking documents in real-time with accuracy.

Project Execution and Management:

• Monitor and report on project progress in real-time.
• Manage and track all changes to project scope.
• Ensure a high level of quality work is consistently maintained throughout all aspects of the project.
• Identify and resolve any inefficiencies, conflicts, or perceived shortages in manpower, stock, or equipment.
• Task Operations team to source supplier quotes and cross rentals as needed.
• Work in conjunction with the Operations Team as required to coordinate logistics and trucking.
• Act as a main client contact for clients and crew during installs and strikes.
• Assist in problem-solving, negotiating, and addressing any onsite challenges.
• Work with crew chiefs onsite to ensure a safe work environment is maintained at all times.

Project Completion and Reconciliation:

• Manage project financials from initial budget development to final reconciliation.
• Work with the Sales Team to develop, improve, and implement strategies, policies, and practices for better management, reporting, and information flow of projects.
• Contribute to short and long-term organizational planning and strategies, including initiatives geared towards operational excellence and efficiencies.
• Identify and resolve operational inefficiencies, including the provision of cost-saving solutions.
• Sort and file all sales-related documentation, including quote requests, client documentation, renderings, job photos, etc.

Team Collaboration and Mentorship:

• Contribute to a positive, professional, and team-oriented atmosphere.
• Mentor fellow team members to assist them in cultivating leadership qualities.
• Assist Operations team as needed with sales forecasts and incoming projects to help mitigate scheduling conflicts.

SKILLSamp; EXPERIENCE REQUIREMENTS

• Minimum of five (5) years of professional experience in a similar position
• Proven experience in sales
• BA or BS in business administration or relevant field; certification in Project Management, Sales or Marketing and / or working knowledge of live event or print industries would be assets
• Strong computer skills on PC including great working knowledge of Microsoft Office suite
• High aptitude for learning new computer programs / software
• Proficiency in English
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Capacity to establish priorities and work under pressure
• Flexibility and adaptability to changing workloads
• Excellent customer service skills
• Ability to liaise well with others and work within a team
• Aptitude for problem solving and attention to detail
• Ability to think critically and make sound decisions
• Ability to work and think independently without direct supervision
• A team player with a high level of dedication
• Willingness to work additional time where necessary to complete tasks and meet deadlines
• Must possess and maintain a valid driver #39;s license with clean driving record

EXPECTATIONS:

• To always conduct oneself in a courteous and professional manner
• To contribute in positive ways that foster a collaborative, team-oriented work environment
• To always respond to all communications, verbal or written, in a timely manner
• To approach workflow in a proactive fashion, following up with relevant parties as needed
• To be forward thinking, always considering the bigger picture and how to best achieve it
• To make recommendations and suggestions to improve workflow and efficiencies
• To finish tasks to completion
• To provide updates and status reports regularly especially when tasks have been completed
• To clarify any tasks, items or requests that are unclear or require more explanation
• To ask for help when needed
• To express and share goals for professional development
• To support teammates
• To understand and adhere to the company’s code of conduct

SCHEDULE:

• Schedule is based on a 40-hour work week
• Office hours are Monday to Friday from 7:30 am to 4:00 pm with evenings, weekends, and overtime on job sites as necessary
• This position will primarily take place in our office/shop in Richmond however there are requirements to work offsite at event job sites as required by our projects

OTHER:International applicants without valid work permits and who are not currently residing in Canada will not be considered SALARY:$48,000 TO $56,000 / year based on experience and skillset About Scene Ideas Inc.:Scene Ideas is a staging rentals and custom scenery shop, originally created as the necessary solution to meet the growing needs of the local events industry in Vancouver. Employing a task-force of specialized and experienced tradespeople, technicians, artisans and designers, our 12,000 square foot facility is equipped to handle all aspects of fabrication from woodworking to welding, metal work, scenic painting, scenic automation and sculpting. All levels of production are seamlessly integrated via our team’s full CAD and graphics capabilities. Working drawings, engineering plans and rich renderings are synchronized to ensure comprehensive communication from concept through to execution.Scene Ideas also maintains Western Canada’s largest inventory of Steeldeck® staging and accessories. Our ever-expanding inventory of scenic elements are in stock and can be rented ‘off-the-shelf’ or customized in-house. The mandate at Scene Ideas is to provide exceptional customer service under any and all circumstances. Since its inception, the legacy of Scene Ideas has been customer satisfaction and the success of our clients has been the keystone of the company’s continued success. We are very proud of the team we have built throughout the years and our client’s success is of paramount importance for each and every member of our team.Visit our website at: https://sceneideas.caWith the growth of their in-house print shop, Scene Ideas has created a printing services branch, Caliper Print and Signage Solutions, in order to individually focus on the growth potential and offerings of both Scene Ideas and Caliper.Caliper’s mission is to always provide exceptional quality print and signage solutions that ensure each individual client’s message and brand are recognizable, memorable, and remarkable. With their commitment to quality, precision, client service, innovation and speed, their collection of in-house fabrication and finishing technologies allow them to deliver high quality, cost-effective solutions under one roof. For more information, visit our website at https://www.caliperprint.ca/.