Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Experience Leader - Jobs in Richmond, British Columbia

Indigo Books Music
Job LocationRichmond, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWHAT YOU’LL DOThe Customer Experience Leader (CEL) is a key member of the Store Leadership Team, responsible for driving operational excellence, leading customer experience initiatives, and contributing to store profitability and growth. You will help execute strategic priorities that align with Indigo’s goals, including creating joyful retail environments, fostering high-performing teams, and driving contribution to target.In this role, you’ll:

  • Work collaboratively with the Store Leadership Team to inspire a customer-centric culture, leveraging The Indigo Experience training, the Voice of the Customer tool, and both physical and online channels to meet evolving customer needs.
  • Lead daily store operations including opening and closing, customer experience, visual standards, and achievement of sales goals.
  • Champion key programs including Plum and email acquisition, Love of Reading, and promotional penetration, consistently executing SGL behaviours.
  • Drive entrepreneurial results of events through consistent execution of Indigo Experiences, both corporate-led and locally planned.
  • Ensure exceptional product flow and visual execution, including turnovers, updates, and timely reaction to sell-through.
  • Support and inspire a high-performing, customer-centric team, investing in training, coaching, and cross-functional skill development.
  • Reduce shrink by improving customer engagement, supporting LP initiatives, and applying consistent merchandising tactics.
  • Ensure adherence to SOPs, healthamp; safety standards, and holiday readiness programs at the highest level.
  • Live and inspire Indigo’s Exceptional Performance Characteristics, role-modelling a storytelling culture and Feedbackamp; Coaching – The Indigo Way.
  • Contribute to talent acquisition and development to build a strong pipeline for the future.
Key Performance Indicators (KPIs):
  • Loyalty acquisition
  • Overall store salesamp; metrics
  • Conversion (where applicable)
  • NPS (Net Promoter Score)
  • Promotional penetrationamp; LOR performance
  • Employee engagement results
  • Shrinkamp; labour compliance

APPLY NOW

Customer Experience Leader Related Jobs

© 2021 HireJobsCanada All Rights Reserved