Administrative Coordinator - RCMP - Jobs in Rocky View County, AB

Job Description

Job Number: J0622-0213Job Title: Administrative Coordinator - RCMPJob Type: Permanent Full TimeLocation: Rocky View CountyCity/Province: Rocky View County, Alberta, CanadaNumber Of Positions: 1Closing Date: June 19, 2022Salary: $62,774.00 - $73,760.00/YearRocky View County is committed to providing our employees a respectful and stable work environment, unique benefits that promote work/life balance, and opportunities for professional learning and personal growth. We seek individuals who thrive on challenge and will contribute their positive energy, innovation, and service mindset to making a difference and contributing meaningfully to the vibrant community of 40,000 people who call Rocky View County home.Position Summary:Reporting to the Strathmore RCMP Detachment Commander (or designate) for daily execution of duties and overseen by Manager Enforcement Services, the Detachment Administrative Coordinator’s key responsibilities include assessing and responding to enquiries, complaints, and requests for information and services from the general public; administrative, financial and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment; and front counter and telephone assistance, services and information for the general public.Core Accountabilities: Receive, assess, and respond to front counter and telephone enquiries, complaints, and requests for information (e.g., joint police/community initiatives, criminal records checks, legislation, etc.) and services (e.g., motor vehicle collision reporting, receipt and cataloguing of firearms, fingerprinting services, etc.) from the general public. Understand information, requests for service and enquiries received from the public (in person and by telephone), internal clients, and other organizations, departments and agencies. Provide information, advice and options to internal clients to assist in their understanding of and compliance with administrative and operational policies. Receive and handle emergency and OCC/911 calls, record information on the details of the complaint (location, circumstances, number of individuals, witnesses, weapons involved, and notify/dispatch appropriate responder(s). Extract detailed information from individuals (e.g., witnesses, victims, complainants), and to prioritize, transfer and relay sensitive or emergency information via the police radio and telephone to police officers, support agencies and Communications Centre (this often takes place during a crisis situation). Research, input, modify, manipulate, track, analyze, extract, and delete data and information in a variety of automated Operational Records Management Systems (ORMS) and other automated systems (e.g., CPIC, CK.IT, PIRS, ENR JU, SCIS, PROS, PRIME, TSMIT, DIBS, CUDS, NCDB, JUSTIN and TEAM1) and manual filing systems, and extract statistical data. Maintain radio contact with regular members to provide pertinent information from data banks, relevant background material, such as potential for violence, suicidal tendencies, call back-up and other assistance for member, and to support well-being and safety of members and involved general public/victims. Prepare reports, documents, requisitions, forms, correspondence, and presentations. Understand documents, correspondence and reports, to retrieve information and data, and to assist in researching interpretations of a variety of policies, legislation, regulations, and guidelines. Receive and record monies (e.g., fines, fingerprints, copies of accident reports), prepare invoices and handle petty cash. Purchase and maintain office supplies and equipment, arrange for repairs and maintenance of equipment and facilities, and maintain inventory of supplies and equipment. Provide a broad array of administrative support and services, such as: receive, sort, file and distribute mail; arrange courier services; assist in the storage and safekeeping of exhibits/evidence, when assigned; transcribe internal and external correspondence, and action ATIP requests under guidance of supervisor. Perform reception and customer service functions. Receive and respond to inquiries and complaints from the public, forward complaints and inquiries to the appropriate staff members. Work in accordance with the requirements established by the RVC Health and Safety Program and the Alberta OHS Act, Regulation and Code. Take reasonable care to protect their health and safety and other persons at or in the vicinity of the worksite while they are working.Position Requirements:Completion of the General Business Certificate (or equivalent) along with a minimum of three (3) years recent administrative experience. There is a requirement to be in the police detachment office alone, when police officers are on patrol or off duty RCMP Reliability Status security clearance. Those selected must meet and maintain the above condition of employment throughout their employment. Knowledge of the RCMP detachments role, mandate, operational methods, techniques and practices, protocols, organizational priorities and programs, the surrounding jurisdictions, geographic and cultural considerations, interrelationships with municipal agencies and services, contract partners, joint police/community initiatives, community and federal programs (e.g., Crime Stoppers, Block Watch, Canada Firearms Program), and municipal by-laws. Knowledge of the Federal and Provincial Crown, criminal court and their interdependencies, and the key contacts in federal and provincial organizations and agencies (e.g., Customs and Excise, Correctional Services, Ministry of Transport), other law enforcement agencies, and private sector agencies and organizations (e.g., ambulance services, hospitals, tow truck operators, school boards, etc.). Knowledge of policies, guidelines, procedures, and practices (e.g., obtain pardon for a criminal record, purchase prisoner meals) related to various pieces of municipal, provincial and federal legislation (e.g., Financial Administration Act, Access to Information and Privacy Act, Motor Vehicle Act, Canada Archives Act, Pardons Act, etc.).Knowledge of internal administrative policies, techniques, practices and processes normally associated with financial responsibilities (e.g., purchasing, Receiver General deposits), and information (e.g., create and dispose of files) and materiel management (e.g., kit and clothing purchases, repair and maintenance of fleet and equipment). Knowledge of legislation, policies, guidelines, procedures and practices to handle firearms and dangerous goods (e.g., ammunition, blasting caps) in a safe manner. The above knowledge is required to respond to enquiries and requests for information and services (e.g., from municipal, provincial, and federal agencies) and complaints (some of which can be sensitive) from the general public. There is also a requirement to identify sources of information (e.g., databanks, archives, internal files, briefs, etc.), and to conduct background research and analysis. Knowledge is required to prepare documents (e.g., correspondence, transcriptions, court, complaints), reports (e.g., occurrence), records and files, to receive monies (e.g., payments to the Receiver General, criminal record checks), and to plan and coordinate logistics for conferences and meetings. There is also a need to address and resolve problems or issues, to assist in bringing about continuity to an office where the personnel and the environment are continually changing, and to provide input regarding administrative processes, practices and procedures that enhance service standards and delivery. Knowledge is required of a broad number of operational and administrative on-line systems / databanks, and the policies, methods, techniques, and practices used to enter, maintain, research / query, extract, and reconcile the data and information. There is a requirement to recognize and ensure quality data, to recognize the interrelationships of the information and data contained in a variety of databanks and to assist police officers in the use of the information databanks. The data and information are used by police officers to identify situations that may be dangerous or threatening (e.g., firearms at a residence, history of violence, outstanding warrants, etc. A strong customer service orientation is expected and this should be reflected by respectful, timely, professional, and accurate responses to questions, requests, phone calls, and emails from internal employees and the public. Demonstrate professionalism, tact, and approachability that projects a credible and positive image. Strong organizational and time management skills along with the ability to prioritize work effectively are required. Works effectively under the pressure of time limitations and constraints. Must be able to take initiative and work with little direction to meet deadlines. Understand and follow complex written or oral instructions of a general nature and to complete the assigned tasks. Maintain confidentiality regarding matters which affect the assigned department and the County as a whole. Demonstrate strong verbal communication and interpersonal skills. Experience in a municipal or local government environment or related local government training is an asset.Proficiency in MS Office suite, and of grammar, syntax, specialized vocabulary, and terminology.We thank all applicants for their interest; however, only those selected for interviews will be contacted.Please Note: All applicants must be legally entitled to live and work in Canada.The personal information in this application is being collected for the purpose of the selection and recruitment and is collected under the authority of the Freedom of Information and Protection of Privacy Act, section 33(c). If you have questions regarding the collection or use of this information, contact the Director of Employee Relations.Job Type: Full-timeSalary: $62,774.00-$73,760.00 per yearQuick Apply

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