Parts and Service Coordinator | Sales, Rentals, Service & Parts | 2 Years - Jobs in Rocky View County

Job Description

Our company is searching for an integral new team member to coordinate our day-to-day sales, rentals, parts, and service offerings and meet our customers’ equipment needs in Southern Alberta. As the go-to resource for the Service Manager and shop technicians, you would be responsible for assisting with all sales and rental activities at our branch in Airdrie, Alberta. You will also be responsible for managing parts inventories, as well as ordering, receiving, inspecting, sorting, and loose parts. You would also be relied upon to assist the branch service manager with scheduling and coordinating repair jobs, and data entry for repair orders. This opportunity may be perfect for you if you can see yourself taking on new challenges in a unique and specialized focus area of heavy-duty mechanics. As a representative of our team working directly with customers, you will be complementing our outstanding ability to support the products we sell through hydraulic setups, service, maintenance, and repairs, and reassuring our customers that we are here to meet their equipment needs and be active supporting partners in their success.This is an exciting opportunity for the right candidate who is an organizational mastermind, a clear communicator, and appreciates working with a supportive and knowledgeable team to come in and make a difference right from the start. We are proud to be able to offer competitive wages and a comprehensive benefits package to our team members.Responsibilities:

• Assist the Service Manager with scheduling bookings, written work orders, and assisting the service mechanics with inventory.
• The Service Coordinator will assist in keeping the shop flow organized and give the technicians what they need to get the job done with minimal downtime.
• Support service manager with scheduling and coordinating repair jobs, and data entry for repair orders and invoicing.
• Assist with Quoting, invoicing, and shipping purchased parts to customers.
• Assist with Maintaining inventory min/max and re-order levels so that we have common parts available in-house. Replenish inventory by placing consolidated purchase orders with vendors.
• Receiving orders, packaging, and shipping all parts orders in a timely fashion.
• Assist with Process Warranty Claims for parts in a timely manner. Review and process all returned/rejected/adjusted warranty claims and track each claim until its final resolution.

Additional Office Related Duties:

• Answer customer telephone calls as a backup to reception.
• Manage office supplies and re-order as necessary.
• Future roles could include parts sales assistance if interest and aptitude are shown.

Qualifications:

• Minimum two (2) years experience in a similar role in an equipment dealership, equipment rental agency, or related industry.
• Strong written and oral communication skills, very detail-oriented.
• Lead by example and work professionally in a collaborative team environment.
• Ability to work quickly within tight schedules and prioritize tasks.
• Professional, hard-working takes pride in their work and role within the team.
• Good computer literacy skills, including Microsoft Word, Excel, and Outlook.
• Class 5 or 7 driver’s license with a clean driver’s abstract.
• Ability to lift up to 50 lbs safely.

Additional Assets:

• Post-secondary training in business, administration, professional sales, or marketing.
• Technical trades training, preferably in a related program such as Heavy-Duty Technician (Off-Road).
• Advanced technical understanding of hydraulic attachments and excavator equipment.
• Previous experience using a large forklift, 10,000 lb capacity minimum. Forklift training provided.

This position is full-time and permanent and starts ASAP. Work hours Monday to Friday 8:00 am - 4:30 pm with opportunities for overtime.Comprehensive Benefits Package Offered After the Probationary Period Includes:

• Safe and supportive work environment.
• Basic and extended health, including massage therapy, naturopathic medicine, chiropractic, and more extended benefits.
• Basic dental.
• Medical Services Plan (MSP) for yourself and all eligible dependents.
• Prescription drug coverage.
• Long-term disability.
• Paid sick days.
• Paid vacation is available in the first year of employment.
• Year-round employment with opportunities for overtime.
• Opportunities for training and development.
• Encouragement of a healthy work/life balance.

Please respond to this posting and include your resume when applying.We welcome all applications, we will only contact those applicants whose knowledge, skills, and abilities are a match for this position.Job Types: Full-time, PermanentSalary: $30-35/hourAbout Work Truck West:Work Truck West is your one-stop shop for all your medium-duty work truck equipment needs. At Work Truck West, we pride ourselves on figuring out exactly what you need your work truck to do for you and getting you to work in your new truck as quickly as possible. We maintain an inventory of truck chassis and work bodies at our shop, getting you in the truck of your dreams sooner than you think. We also offer financing options as well so you can be assured of the financial aspects of your new truck purchase.ShearForce #39;s goal is simple — to seek out the best of the best and make it available to you. Our top suppliers include LaBounty, Xcentric, Shearex, Gilbert, Rammer, Stanley, and Simex. We’ve also introduced our own ShearForce branded hammers, shears, rotating/fixed pulverizers, grapples, static rippers, magnets, post drivers, compactors, and mowers that offer power and durability. In our never-ending search for high-productivity attachments, we’ve also added hydraulic rippers and crusher buckets to our inventory. In order to support better utilization of our specialized attachments, we’ve included ready-to-work rental excavator packages. All our hydraulic attachments are available for rent allowing our customers to take on more specialized short-term projects without the full cost of ownership.