Full Time Guest Service Agent - Jobs in Rossland, BC

Job Description

Department: LodgingReports to: Lodging ManagerPosition PurposeThe Guest Services Agent is responsible for the daily functions of the front desk/reception, including taking reservations, check-in and check-out of condo guests, concierge services, daily condo/room revenues, answering the reservations/front desk telephone lines and providing general resort information.Who Are WeRED Mountain Resort Lodging is the primary rental management company for a collection of luxury vacation homes and condominiums in Rossland, BC, at the base of RED Mountain, a ski and summer resort area. The front desk/reception operation serves as a focal point for many of the on-mountain daily and social activities. A Guest Service Agent is a representative of Rossland and RED and is often the first contact with the area.What We DoRED Mountain Resort Lodging works to be the premier provider of luxury accommodations in Rossland, as well as offering exciting four season recreation activities located at our doorstep. We strive to be the first choice vacation provider in Rossland and the West Kootenays, offering and maintaining high quality accommodations, superior guest services and expanding our seasons of operations and recreational activities.The Guest Services Agent’s main area of responsibility can be condensed as the function that follows through a reservation from start to finish. This includes the initial making of the reservation, gathering the deposit, the check-in, receiving full payment and checkout of the guest. Additionally, the Guest Services Agent’s responsibilities also include the daily working of the front desk/reception area, special requests, providing resort information, processing room revenue and room charges, answering the reservations and front end phone and general office duties. Confidentiality is of utmost importance to comply with safety and privacy standards.Internally: The front desk interacts closely with housekeeping, maintenance, and other RED departmentsExternally: The front desk deals with Travel Agents, Wholesalers, RED Reservations, Tour Companies, Snow Sports, On-mountain Entertainment Vendors, RED Mountain Resort Guest Services and the Lift Ticket Office.Duties in Detail:Primary contact for guestsMeet guests upon arrivalExpedite reservations and bookingsClear communication with guests when giving quotesProcess payments, set up reminders for future payments and ensuring accuracy for a details including check in/out dates and lift ticketsHandle all incoming inquiries including making VING keysTroubleshoot daily operationsguest inquiries/problem solvingensure snow removal is done and parking bays are clearedarrange minor maintenance/repairs to keep units functionalInsure clear lines of communication exist with head housekeeper and housekeeping staff. Notifying the head housekeeper of any last minute changes to arrivals and departuresIn conjunction with Head Housekeeper, insure all units are inspected after every checkout for damage, required maintenance and check inventory of units to insure all furnishings intactMonitor and evenly distribute rental bookings between each unit where possibleEnsuring the security of each unit and its occupants is of utmost importanceOther duties as assignedMust be available to work shift work evenings and weekendsQualificationsPrevious Front Desk or Clerical Experience an assetStrong attention to detailMust be able to work shift workExcellent written and verbal skillsExperience with Roommaster or other accommodation booking softwareBasic accounting skills an assetMust work well in a team environment or aloneOur Code of ConductAll employees of RED Mountain Resort are expected to adhere to the highest ethical standards in the performance of their duties, to foster an environment of integrity, respect and trust and to preserve and enhance RED’s reputation.The value of integrity, honesty, fairness and respect are essential to create and maintain a workplace that is characterized by civility, professionalism, tolerance, dignity, and freedom from discrimination or harassment.Email resume to jane.paterson@redresort.com Only successful candidates will be contacted for an interview.