Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Support Engineer I - Hybrid Saint John, NB Canada - Jobs in Saint John region

CB Canada
Job LocationSaint John region
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Support Engineer ILocation : NameSaint John OfficeOverviewSynoptekWe think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add talent to our team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. ResponsibilitiesSupport Engineer IThe Support Engineer I provides the first line defense for Synoptek clients. The role of a Support Engineer is to:

  • Actively listen to, and engaging with, clients
  • Troubleshoot and manage Tier 1 client incidents, including issues with these programs:
    • Windowsamp; Mac Operating Systems
    • Microsoft Office Suite
    • troubleshooting remote access issues
    • MS terminal services, Citrix XenApp clients
  • Successful and timely completion of customer support requests, with outstanding customer service.
    • The success of this role is measured on timely completion of tickets, whether a resolution was met, customer satisfaction (CSAT scores) and ticket utilization. Each metric set forth by the direct manager.
  • Learn, Achieveamp; Grow! With time and dedication, there are opportunities to elevate your skillset into more advanced issues, including: backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and/or team leadership and training.
QualificationsMinimum Qualifications
  • Bachelor #39;s degree or equivalent experience
  • Have one of the following or be able to obtain within 6 months of employment: MCP, A+, Security+, Network+
  • 1+ years of technical experience
  • 1 years of Project/Client Engagement and Customer Facing
  • Ability to provide basic end user support in an enterprise environment
Preferred Qualifications
  • Proficient written, verbal and presentation communication
  • Experience customer service
  • Experience mentoring
  • Innovative and analytical problem solving
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

APPLY NOW

Support Engineer I - Hybrid Saint John, NB Canada Related Jobs

© 2021 HireJobsCanada All Rights Reserved