Volunteer Intake Coordinator - Jobs in Saint John region

Job Description

quot;The best prescription I #39;ve ever given is a wish. quot;Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospitalamp; Medical Advisor for Make-A-Wish Canada WHAT IS YOUR BIGGEST WISH Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace If so, Make-A-Wish is for you! Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child #39;s wish to life because a wish is an integral part of a child #39;s treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness. “It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!” –Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym. MISSION, VISION AND VALUES Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child. Our values are Child-Focused, Integrity, Impact, Innovation, and Community. WHAT’S IN IT FOR YOU Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada A collaborative team environment where you feel valued and inspired An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP,amp; Wish paid hours Annual vacation starting at three weeksamp; additional paid leaves Work/life balance and flexibility Hybrid working environment Employee Wellness Program Corporate discounts Continuous learning, development and internal training opportunities Fun employee activities, contests, and more! Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day! WHERE YOU COME IN Reporting to the Director, Volunteer Engagement, the Volunteer Intake Coordinator is responsible for supporting innovative strategies that transform the experience of wish children and their families at Make-A-Wish Canada through the provision of exemplary volunteer services. In this role, you will assume responsibility for all activities relating to the recruitment and onboarding of volunteers. You will also work with regional Volunteer Engagement Coordinators to identify the recruitment needs for volunteers across the organization, and manage the application process, including recruitment posts, pre-screening and selection, interviews, and follow-up. This role can be based out of any Make-A-Wish office in Canada, and is a full-time, permanent, hybrid position. WHAT YOU WILL DO RECRUITMENT AND INTAKE 70% Lead all stages of the recruitment process, including identifying required talent, posting of positions, screening/scoring candidates, and selection of candidates. Manage recruitment correspondence for all MAWREC regions including answering calls, voicemails and emails, and web inquiries from prospective volunteers. Provide timely and effective communication (written, oral, etc.) to volunteers and other stakeholders. Manage recruitment targets and identify priority placements in consultation with Regional Volunteer Engagement Coordinators on region-specific needs, ensuring recruitment plans are developed and followed. Act as a talent scout and brand ambassador organization-wide, providing interested candidates information on potential opportunities within MAWREC and requirements. Work with Volunteer Engagement team to strategize and develop recruitment plans and create marketing materials for targeted recruitment efforts. Actively lead the volunteer onboarding process including interviews, background checks, reference checks, vaccination status checks, confidentiality agreements. Conduct orientation sessions and provide training to new volunteers, ensuring they are familiar with our organization #39;s mission, values, and policies. Ensure the application of a fair and equitable process throughout the recruitment and selection process that complies with all legislative requirements and restrictions. Ability to manage multiple interview processes simultaneously and prioritize tasks effectively. Attend recruitment fairs as required. Ensure accuracy of submitted documentation and recording of such in the internal database (Salesforce). Continuously evaluate and improve the volunteer intake process to enhance efficiency and volunteer satisfaction DAY-TO-OPERATIONS 30% Manage volunteer records during the onboarding process and ensure they are up to date and accurate before being shared with regional Volunteer Engagement Coordinator. Assist with the development and facilitation of volunteer trainings on an as needed basis. Work with the Director, Volunteer Engagement and colleagues across the country to provide feedback and best practices to ensure the development of best-in-class volunteer program. Attend regular meetings with stakeholder colleagues and attends events and wishes, where required, to ensure successful execution of the program. Collect, maintain and report monthly vacancy/turnover rates and other recruitment data related to each site and program. Provide assistance on large scale initiatives such as conducting engagement surveys and planning of recognition activities and events. Provide assistance to Regional Volunteer Engagement Coordinators with regional initiatives including event recruitment, scheduling and on the ground support when required. Other duties as assigned. WHAT YOU BRING Post secondary education in the Volunteer Management or Human Resources fields, or an equivalent combination of education, training and experience. 2+ years of work experience within the non-profit sector, volunteer management focused preferred. Experience in leading the volunteer recruitment cycle, posting, screening and onboarding candidates. Experience in utilizing various interview techniques, such as behavioral and situational questioning. Demonstrated experience in leading facilitated sessions for volunteers, including orientations. Ability to communicate effectively with a diverse workforce and community. Ability to work with highly confidential information. Excellent computer and administrative skills, including report writing and proficiency in Microsoft Office applications. Familiarity with local community agencies and resources would be an asset. Bilingualism (English and French) is considered an asset. Access to reliable transportation to and from work, as well as for wish reveals, wishes, and occasional events within the community. A clear Criminal Background Check is required. Fully vaccinated against COVID-19 at least 14 days prior to their first day of work, subject to relevant accommodations or exemptions. YOUR WORK ENVIRONMENT Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirements to work outside of regular office hours during peak season. Primary responsibilities are carried out in Chapter Office and at home, however you may be regularly required to be out of the office for outdoor and indoor events in the community. Requirements to work outside of regular office hours to facilitate orientations and events on occasion. Some day/overnight travel may be required. Physical/Mental Effort Works under pressure at peak times of the year with tight deadlines, high volume workload, and with changing and overlapping priorities. Our Commitment to IDEA Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply. How to apply If everything you’ve read so far sounds like you, we encourage you to apply now! Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process. Recruitment process Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate. We would like to thank all applicants for their interest in working with us! ABOUT MAKE-A-WISH CANADA Since 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide. JOIN OUR ONLINE COMMUNITY For more information on how you can support Make-A-Wish Canada or get involved please visit our website at makeawish.ca.