Monitoring & Tools Analyst III - Jobs in Saskatchewan

Job Description

Who is eHealth SaskatchewaneHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.About the RoleWe are seeking a customer service, results and detail oriented individual to join our growing organization. This is an integral role in supporting our day to day operations and we’re looking for an individual who takes pride in their work and has strong technical and leadership abilities.Reporting to the Manager, IT Operations center (ITOC), this position will focus on supporting and maintaining existing monitoring tools that collect and report on performance data from over 2000 unique service delivery infrastructure devices in the eHealth I.T. environment. Metrics such as CPU, Memory, Traffic, and even temperature data is collected, stored, and analyzed to alert analysts of out of normal conditions.Performance data collected by the monitoring tools is provided to Architecture, Server, Applications, Network, Program teams and Management in order to make important decisions that directly impact end users. The monitoring systems play a key role in capacity management planning as well as historical performance trending and day to day troubleshooting.What are we looking forThe successful candidate will possess exceptional written and verbal communication skills and thrive in a dynamic, technology driven environment. Proven experience and skills in effective communication, leadership, problem solving, documentation standards, and a rigor for change management protocols and quality control are also required.To qualify for this position you must have knowledge/experience in the following:

• Responsible for maintaining the current monitoring infrastructure for the Network, Server and Application environments
• Collaborating with operations delivery teams to deliver end to end monitoring for all eHS delivered services
• Creating and enhancing standard reporting to document the status of the eHealth environment
• Knowledge of network protocols including SNMP, WMI and SSH
• Understanding of system architecture, including processors, storage and networking
• Experience writing relational database queries and reports
• ITIL certification
• Knowledge of Saskatchewan Health IT sector would be an asset.
• Ability to work varied hours to accommodate standard off shift change windows and support a 24/7 operation delivering high availability services supporting the delivery of healthcare services (this includes active stand-by/on-call responsibilities)

The knowledge and skills required for this position would be attained through the completion of a Post-Secondary degree, or diploma in a computer sciences program, or equivalent combination of education and experience will be considered. In addition, you will have 4-5 years of experience working in a similar role within an integrated IT support environment.You will demonstrate having knowledge/experience in:

• Unix, Linux and Windows Operating Systems
• Windows core technologies such as Directory Services, Exchange
• EMC Storage
• Virtualization technologies;
• Oracle, SQL, Tomcat, IIS, Java, Apache
• Scripting languages (Unix shell, Microsoft VB script, Powershell, TCL, PERL)
• Network technologies & protocols (SNMP, SSH, OSI Model)

You will be:• Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines;

• Very customer service oriented, patient, honest, and respectful (ability to show tact);
• Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated;
• Thorough, reliable, disciplined, organized, and strong attention to detail; and
• Willing to work beyond normal office hours occasionally for this position based on operational needs.

Competencies:Communication• ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner; and

• ability to prepare clear presentations and speak in public at level appropriate for audience.

Problem Solving• ability to identify, explore and evaluate options on processes and methodologies in order to develop feasible recommendations;

• ability to identify and resolve issues that underlies conflicts in order to arrive at a viable solution; and
• manage complex situations with diplomacy.

Interpersonal• ability to influence, persuade or convince others in order to discuss a mutually acceptable solution or formal agreement. Ability to deal with multiple stakeholders; and

• ability to build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client’s knowledge and ability to use and apply services.

Organizational• ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing environment.Analytical• ability to research, analyze and evaluate diverse information and situations to solve problems, determine alternative courses of action and reach a decision.Team Work• ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.If this role sounds like the opportunity you have been looking for to challenge yourself, make a difference in people’s lives, and highlight your abilities. Then we would love to hear from you, and encourage you to apply now.Grade: SIT11-SGEUAnticipated Start Date: December 12th, 2022We are committed to workplace diversity.Number of Openings: 1Closing Date: Nov 13, 2022, 11:59:00 PMQuick Apply

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