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Customer Service Representative - Jobs in Saskatoon, Saskatchewan

SGS
Job LocationSaskatoon, Saskatchewan
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionThis position will work with customers both internal and external providing support, information and/or documentation in response to their requests; or inquiries about SGS services, pricing and status of analysis, ongoing throughout the performance of the Company #39;s contractual obligations. Deliver timely and trustworthy service to the customer while ensuring that Company quality and integrity standards are preserved.Responsibilities:

  • Receive and process customer requests for services
  • Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
  • Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
  • Maintain filing system.
  • Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
  • Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
  • Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements
  • Maintain job order records and filing systems
  • Schedule employees for inspections (i.e. train supervisions, audits) as necessary
  • Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.

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