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Guest Services Manager - Jobs in Saskatoon, Saskatchewan, S7K 0C8

TCU Place
Job LocationSaskatoon, Saskatchewan, S7K 0C8
EducationNot Mentioned
Salary$64463.28 - $75744.18 per year
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Now Hiring: Guest Services Manager - TCU Place (Saskatoon, SK) Temp (12 months) - PermAre you a dynamic leader with a passion for delivering exceptional guest experiences Do you thrive in fast-paced environments where no two days are the same TCU Place is seeking a Guest Services Manager to lead our front-line service team and ensure seamless execution of events at one of Saskatoon #39;s premier event venues.About the RoleReporting to the Director of Events, the Guest Services Manager plays a critical role in supervising and coordinating all aspects of our Guest Services Department. From managing staff and supporting live events to maintaining high standards in guest experience, service, and safety, you #39;ll be at the heart of everything we do to make events memorable and successful.Key Responsibilities

  • Lead and manage all Guest Services operations, including bar service setup, execution, and tear-down
  • Hire, train, schedule, and supervise a diverse team including Guest Services Supervisors, Event Captains, Attendants, and the Inventory Team
  • Collaborate with internal departments to deliver seamless, high-quality events
  • Anticipate client needs and ensure outstanding service from start to finish
  • Conduct staff briefings and ensure clear communication of event expectations
  • Maintain compliance with liquor, health, and safety regulations
  • Monitor guest satisfaction and resolve any concerns in a professional manner
  • Ensure proper cash-handling procedures and loss prevention protocols
  • Implement training, operational procedures, and performance management practices
What You Bring
  • Proven leadership, communication, and problem-solving skills
  • Ability to manage teams, multitask, and make decisions under pressure
  • Strong knowledge of event operations, beverage service, and regulatory compliance
  • Proficiency in administrative systems and event tracking tools
  • Experience balancing staffing needs with operational efficiency
  • Previous experience in large-scale event execution is a strong asset
Qualifications
  • A diploma or certificate in Hotelamp; Restaurant Administration (or related field) from a recognized two-year post-secondary institution
  • Minimum 2 years #39; experience in the hospitality or restaurant industry, including at least 1 year in a supervisory role
  • Must provide a current, acceptable Criminal Record Check
Scheduleamp; Work EnvironmentThis is not your typical 9-5 job. The role primarily involves afternoon, evening, weekend, and holiday shifts. Extended hours are expected during peak event times.Why Join UsAt TCU Place, you #39;ll be part of a passionate team dedicated to delivering unforgettable events in Saskatoon #39;s arts and convention community. You #39;ll have the opportunity to lead exciting event experiences while growing your leadership and hospitality career in a vibrant, supportive environment.Ready to take the stageApply today and help us elevate guest service excellence at TCU Place.Location: Saskatoon, SK Status: Full-time, Event-Based Hours To Apply: complete the full online application process that followsPlease note, this position has the potential of permanency following the completion of the term.

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