Service Specialist - Jobs in Sherwood Park, AB

Job Description

Job DescriptionThe Strathcona Wilderness Centre is a municipal park that operates a full-service cross-country ski area with public trails, programs, and events for a diverse array of customers. Services include accommodations in Lodge and campsites. Amenities include disc golf, trails, offsite areas to host events and programs.The Services Specialist is a leadership position at the Strathcona Wilderness Centre (SWC) and has a hands-on role in providing high-quality outdoor experiences to residents and SWC visitors. Key responsibilities include leading and developing staff, ensuring the delivery of high-quality services and amenities to visitors, collaboration and coordination with interdepartmental teams, and monitoring and forecasting financial resources for the visitor services area.Responsibilities

• Supervising (including hiring, training, scheduling, developing, and coaching) the centre services team which includes customer service, facility, and park maintenance, contracted staff, volunteers, and practicum students
• Develop and manage visitor experiences by planning, implementing monitoring, and evaluating opportunities to ensure community needs are being met
• Lead staff team to offer high-quality visitor experiences including full-service cross-country ski area operations, year-round visitor opportunities, in collaboration with County departments and community partners
• Collaborate with Recreation, Parks and Culture department teams by networking with industry professionals and researching new trends for program development, promotion, and improvement
• Coordinate with department teams to promote visitor services participation opportunities, assess usage information, and communicate visitor information for marketing strategies
• Coordinate, monitor, and forecast financial resources to optimize staffing, equipment, and supply levels while maintaining service levels
• Perform as part of the SWC leadership team to accomplish team supervision, leadership, and problem solving

Skills and Abilities

• Effective communication and interpersonal skills to provide direction, convey instructions to staff members and contractors, and interact positively with internal and external customers, including resolving issues and concerns and responding to requests as required
• Strong organizational and time management skills, including the ability to prioritize multiple and competing requests for action
• Financial and operational administration skills
• Well-developed understanding of operational procedures, organizational structures, relevant sites and locations, established practices, and activities relating to outdoor services and programs
• Ability to seek out ways to develop visitor experiences and partnerships with internal and external stakeholders to generate innovative centre services
• Ability to manage expectations of public, political, and operational groups – often with critical deadlines
• Teamwork and collaboration skills to operate as a member of an interdepartmental team to manage site and park operations

Qualifications

• University degree (Recreation, Business, Physical Education, or related discipline) plus 5 years related experience in outdoor recreation services or programming
• Minimum 2 years’ experience in park leadership or a leadership capacity
• Valid Class 5 Driver’s License with less than 7 demerits
• First aid, CPR, AED, and OHS including WHMIS certification specific to centre operations (i.e., Wilderness Advanced First Aid)
• Demonstrated experience in
• Demonstrated expertise in the operation of cross-country ski services including ski area operations, trails and services, rental equipment, event hosting, and delivery is preferred
• Ability to work a weekly evening and weekend shift to provide supervisory support as part of the SWC leadership team

Conditions of Employment

• In accordance with the Employee COVID-19 Vaccination Directive and Procedure, all employees of Strathcona County are required to be fully vaccinated and provide proof of vaccination by December 1, 2021, or will be required to participate in a rapid testing program.
• Submission of Satisfactory Criminal Record Check
• Submission of Satisfactory Vulnerable Sector Check and Child Intervention Record Check
• Valid Alberta Class 5 Driver’s licence and submission of a 5-year Driver’s Abstract with less than 7 demerits

Equivalencies of education and experience may be considered. In addition to providing a dynamic working environment, we offer a competitive salary and benefits package.Successful candidates will be required to provide proof of educational and professional credentials as noted in the resume.This competition may be used to fill future vacancies for similar positions within the next 6 months.Competition #382-2021-EXT-RPC closes December 9, 2021Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.A cover letter must be submitted along with a resume describing the interest in this position.Quick Apply

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