Assistant Manager - Jobs in Squamish, BC

Job Description

HI Squamish, Adventure InnSquamish, British Columbia**Please note: If you are seeking permanent residency, we can guarantee full time work for the right applicant.At the Squamish Adventure Inn we aspire to be the top West Coast destination for outdoor enthusiasts. Centrally located on the waterfront and nestled between the Coastal mountains, we have some of the best climbing, kiting, biking, kayaking, skiing, hiking and mountaineering around. No other North American destination offers this caliber of outdoor adventure in one location!As the Assistant Manager you will be responsible for assisting the Manager in all aspects of hostel operations including developing and implementing systems to ensure the efficient and successful functioning of the hostel as well as hiring, training and supervising Crew. You will provide hostel staff with day-to-day “hands on” leadership.We have two Assistant Managers working directly with our Operations Manager. In addition to the listed responsibilities, one Assistant Manager is responsible for the overall maintenance of the physical building and systems and the other is responsible for our crewing program and human resources. Please see below for more information and on your application please note which position you feel you are best suited for.Assistant Manager position #1: You will also be responsible for the maintenance and upkeep of the physical hostel property and it’s amenities. This includes training and delegating tasks to the part time maintenance worker(s) and ensuring all projects are being completed properly and on time. The specific responsibilities of the role will shift based on the needs of the business.Assistant Manager position #2: You will also be responsible for the overall human resources of our Hostel crew. Depending on the season this will encompass the hiring, training, and managing of between 4 to 10 personnel.Both positions are permanent full time (30+ hours per week) and the starting date is negotiable Please note that both positions require working evening shifts and being on call.Job Responsibilities:Department Specific: (can include but not limited to)Crew Coordinator - Coordinate and manage our staffing program including:Recruitment/dismissal to meet the needs of the hostelOrientationTrainingRunning weekly team dinnersRunning monthly staff events/team buildingWork with manager to maintain wellbeing of team membersMaintenanceCoordinate and train maintenance worker(s)Identifying maintenance team strengths/weaknesses and train accordinglyEnsuring maintenance projects are completed correctly and in a timely mannerGeneral upkeep of the hostel and it’s amenitiesGeneral:Maintaining and creating a positive atmosphere for guests and teamWorking the Hostel Supervisor shift which includes many things such as check-ins, guest assistance, folding laundry, handling emergencies, dealing with staffing issues, etc.Regularly interact with guests to identify needs, develop solutions, and ensure that their experience meets or exceeds expectationsManage the reception team and ensuring timely, friendly and accurate check-in and checkout procedures are being followedEnsure the optimal functioning and success of the hostelTimely completion of assigned projectsFlexibility to cover other departments during staff shortages (Housekeeping, Reception etc)Work in conjunction with leadership team to develop, improve and maintain hostel systems and policiesAct in the Manager position when the Manager is unavailable or on vacationOn-call for managers days off to deal with emergenciesRequirements:Must speak and write fluent English. Extra languages are a bonusSupervisory experienceCustomer Service experiencePrior Maintenance Experience (For the Maintenance Assistant Manager)Strong administrative, organization, and multi-tasking skillsAbility to work as a team and independentlyAdaptability during slow and busy periodsMust be willing to submit to a Criminal Background CheckValid Driver’s licenceBasic computer skillsCOMPENSATION AND WORK SCHEDULEStarting salary is $18 - $20Schedule will regularly call for 10 hours a day. We’ve created a condensed work week because we believe in having time off to enjoy the beautiful surroundings! We also try to keep a consistent work schedule but at times the realities of running a hostel may require additional hours or days with short notice.There will also be an on-call component of the job for the evenings after your shift has ended. Compensation is provided when called or if you have to come in.VACATION TIME:Vacation paid as per BC labour laws.Vacation not to be taken between June 1 to Oct 1st or Christmas holiday period.Vacation time must be approved in advance by management.BENEFITS:Performance bonuses paid three times per yearCondensed work week: usually have at 3 days off per weekCompany to either provide a cell phone plan or cover the cost of a basic personal cell phone plan (at option of company) as it is required for the position.FAM tours with local businesses and tour operatorsDiscount on in-house rentalsComplimentary stays at HI Canada Hostels (depending on availability)This position is suitable for those looking for Permanent ResidencyIf this position sounds like a good fit please send your resume, phone number and the best time to contact you to .No walk-ins or phone calls please. Only those applications that meet the listed requirements and specify which position they are applying for will be contacted.