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General Project Sales Coordinator - Jobs in Squamish, BC

Rona
Job LocationSquamish, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The General Project Sales Coordinator (PSC) is responsible for driving the store’s interior and exterior installs projects and providing customers with a superior experience from beginning to end on their home installation projects including kitchens, bathrooms, laundry rooms, basement renovations, flooring, hard surface counter tops, doors and windows, roofing, garages and sheds, decks and fences, siding. Superior customer service skills, superior project management skills and a desire to achieve results are essential for success in this role.RESPONSIBILITIES:

  • Develops sales plans in order to reach annual sales and margin objectives
  • Actively generates sales through qualifying potential customers; repeat customers and through referrals
  • Executes project and design consultations, including store showroom tours and on occasion in home;
  • Produces design layouts with plans, elevations and 3D renderings, proposing products available in store or through special orders;
  • Provides quotes to customers, including a detailed scope of work, project timelines and financial proposal including promoting financing plans offered by RONA
  • Follows up and closes sales in order to meet sales and gross margin objectives;
  • Facilitates the smooth and efficient processing of all customer transactions, including payment
  • Ensures the smooth and efficient processing of all in-stock purchases and special orders;
  • Liaises as necessary with customers and contractors (via visits, phone exchanges or e-mail) at all phases of the project’s realization to ensure superior customer satisfaction;
  • Problem solves and advocates fairly for the customer, the contractors and RONA
  • Manages customer escalations efficiently in order to reduce customer dissatisfaction;
  • Facilitates relations between store departments and employees in order to ensure successful completion of the total project, including training employees on sales tactics and related programs;
  • Occasionally schedules and completes on-site visits and inspections with customers and contractors
  • Promotes other channels of RONA’S installs sales portfolio;
  • Executes the Install Sales store signage strategy
  • Exceptional customer service skills
  • 3 years’ experience in interior/exterior project sales and management;
  • Proven sales performance in previous roles, ideally in environments where financing is offered and guarantees are part of the offer;
  • Passion for design and home improvement;
  • Solid computer skills in recognized specialized design software (2020) and Microsoft Office suite;
  • Superior product expertise;
  • Advanced project management knowledge;
  • Flexible work schedule, including ability to work evenings and week-ends;
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