Ready Mix Concrete Sales & Operations Manager - Jobs in Squamish, BC

Job Description

Why work for Lafarge:As the global leader in innovative and sustainable building materials, we’re committed to shaping a greener, smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better.Do you have the drive, the skills, and the passion to join usOverview:The Cardinal Group, a division of Lafarge Canada Inc., is hiring for a Sales & Operations Manager in Squamish, BC.The Sales & Operations Manager will be responsible for running the day-to-day operations of the company as well as managing the ready-mix concrete team and sales functions, while ensuring that all the policies and guidelines are adhered to. The Sales & Operations Manager will also be responsible for sales forecast development, analytics, operational efficiency, people management, customer relationship management, and other sales support functions. This position reports directly to the Manager, Cardinal Concrete.Responsibilities:Sales Management:

• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and
• Develop a business plan covering sales, revenue and expense controls, meeting agreed targets, and promoting the organisation’s presence
• Establish close business relationships with all key customers
• Assist in the development of market plans, strategies and tools to secure and increase market share
• Lead the development of pricing structures and processes
• Ensure that all sales activities are in accordance with company guidelines
• Analyze customer needs, competitors and market situations
• Work with customers and credit function to optimize accounts receivable
• Represent the business at industry events

Operations Management:

• Understand existing processes, identify process gaps and work to continually improve customer & employee experience
• Collaborate across departments such as field operations, credit & marketing
• Advise senior management on maximizing business relationships and creating a culture of service and quality
• Provide product training to staff and customers
• Ensuring sales and operations staff have the resources to do their jobs effectively
• Work to reduce the cost of sales and operations planning, recommending improvements to procedures, contracts and agreements
• Handle complaints, settle disputes, and resolve grievances and conflicts, with customers and staff

People Management:

• Responsible for the planning, recruitment, direction, organization and control of staff to accomplish specific objectives
• Communicate programs, initiatives, results across business departments
• Responsible for monitoring the performance of ready mix concrete team and sales team
• Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the team
• Personally observe the performance of staff in the field on a regular basis
• Identify the educational needs of staff, develop an education/training schedule
• Proactively manage health & safety of employees to continuously improve the companys health & safety performance

Qualifications:Education & Experience:

• Minimum of 5 years’ experience as a Sales and Operations Manager
• Business to Business (B2B) experience, with an understanding of construction materials market
• Bachelor’s Degree in Business Administration, Construction Management, or related field preferred
• Minimum of 5 years’ project & people management preferred

Key Competencies:

• Flexible team player with strong initiative
• Strong verbal and written communication skills
• Superior listening skills
• Creative and “out of the box” thinker
• Excellent negotiation skills
• Solution Oriented
• Creating a positive learning environment
• Solid computer knowledge, including competency with Microsoft Office
• Sound analytical skills, business, sales, and strategy planning
• High degree of professionalism
• Ability to establish credibility with peers, and influence/drive change in behaviors
• Ability to build and maintain strong long-term business relationships
• Ability to motivate teams and simultaneously manage several projects

Physical Demands:While performing the duties of the job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands/fingers to touch, handle or feel, and reach with hands and arms.Work Environment:This job operates mostly in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position occasionally spends time on project work sites in differing conditions to include inclement weather, slopes, grade changes, open ditches, and construction materials.Position Type/Expected Hours of Work:This is a full-time salaried position. Regular operations hours of Monday through Friday, 7:30am-4:30pm. This position requires availability during concrete pours to resolve problems and deal with emergencies should they arise. Travel during the work day to local job sites is required.As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.LafargeHolcim:As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are passionate, driven by curiosity and keen to grow, learn, develop and thrive in our high-performance culture.Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.Check out our YouTube channel to learn more about our operations and see all career opportunities at www.lafarge.ca/careers.We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.Quick Apply

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