Tour Guide 1 - Stave Falls Visitor Centre 2023 Season - Jobs in Stave Falls, BC

Job Description

Powered by water... and by people like youProviding clean electricity to 4 million customers takes a diverse workforce and that’s where you comein. We need your talent to help us build major projects to meet growing demand. To help ourcustomers find clean energy solutions for their homes and businesses and to be ready to respondduring storms and outages to keep our system reliable.Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards asolution to climate change while safely providing clean, affordable electricity to our customers.We offer a healthy work life balance, training opportunities and career progression. Were proud to beranked as one of B.C.s Top Employers and one of Canadas Best Diversity Employers. Join us as webuild an even cleaner B.C.JOB DESCRIPTIONDuties:

• Greets visitors to the Visitor Centre as an ambassador of BC Hydro. Explains the self-guided

tour or guided tour information. Answers questions about other tourism opportunities in the areaand provides directions where possible.

• Provides guided tours following established tour content, tailoring content to meet the needs and

interests of the assigned group. Explains how electricity is generated, discusses the history andconstruction of the generating station/dam, and provides information on BC Hydro’s currentinitiatives, services and programs, including environmental programs and local capital projects.

• Responds to non-routine enquiries and questions by sharing information with visitors, referring

visitors to other resources within the organization where appropriate. Assists others over thephone or via email with enquiries about the Visitor Centre or general BC Hydro questions.

• Utilizes the Point of Sale (POS) system to process admission fees and retail purchases from the

gift shop. Handles cash, counts daily intake, and completes end of day reporting. Trouble shootsproblems with the POS system and escalates as required.

• Performs clerical duties such as filing, completing reports, answering telephones, checking

safety equipment and supplies, and taking minutes at meetings.

• Performs duties of a minor nature related to the above duties which do not affect the rating of the

job.Qualifications:

• Partial completion of high school, plus some experience in customer service, public speaking,

giving presentations and/or leading groups. Completion of in-house training program upon hire.ADDITIONAL INFORMATIONThis position is affiliated with the Movement of United Professionals union (MoveUP/COPE).http://moveuptogether.ca

• This offer is for positions that is covered under MOU#83 of the Collective Agreement between

MoveUp, Local 378 and BC Hydro.

• BC Hydro’s Visitor Centres aim to educate visitors on hydro-electricity, electrical safety and

energy conservation, and to tell the story of BC Hydro in the region. Tour Guides play animportant role in providing a positive educational experience.

• Our ideal candidates for Tour Guide jobs at the Powerhouse at Stave Falls in Mission, B.C.

would have an interest in electricity, customer service, travel / tourism, as well as a zest forlearning and an ability to translate these learnings to our visitors. As a Tour Guide, you act as anambassador for our company and are a primary resource for sharing knowledge on how electricityis generated, the history and construction of the Powerhouse, and BC Hydro’s current initiatives,services and programs, including environmental programs and local capital projects.

• This is a part-time employment opportunity starting January 23, 2023 and ending October 13,

2023. Hours vary depending on candidate availability, Visitor Centre hours, and scheduled tours.Typically, successful candidates are scheduled to work 10 to 30 hours per week. Schedules areshared in advance.

• The Powerhouse at Stave Falls Visitor Centre is located at 31338 Dewdney Trunk Road,

Mission, B.C and is open weekdays and weekends. The successful incumbents must be availableto work on weekends and holidays. Please note that public transit does not serve this location.

• Preference will be given to candidates that are familiar with the local community and Visitor

Centre, candidates that are enrolled in or have completed a post-secondary tourism program, and/or students enrolled in an electrical trade, technology or engineering post-secondary program.

• Ideal candidates will have a basic knowledge of the operation, construction practices and

systems/equipment involved in a generating station, or will quickly acquire this knowledge uponstarting employment. An interest in the environment and history is also considered an asset.

• Completion of an in-house training program is required upon hire.

• Tour Guides earn an hourly wage of approx. $22 (this includes a percentage in lieu of benefits).

Tour Guides may be eligible to receive a stipend of $200 per month payable at the end of thecompleted contract in accordance with MOU#83.** To learn more about our visitor centre, please visit www.bchydro.com/stavefallsWorking Conditions:

• Majority of time spent on feet and may be exposed to unpleasant sections and areas within the

facility.Were always looking for exceptional people to bring new ideas, fresh thinking and the motivationto help shape the electricity system in B.C. Its an exciting time to be a part of our team as weinvest in our system and prepare to meet the challenges of tomorrow.Our values guide our work. Want to join usWe are safe.We are here for our customers.We are one team.We include everyone.We act with integrity and respect.We are forward thinking.BC Hydro is an equal opportunity employer.We include everyone. We welcome applications from anyone, including members of visibleminorities, women, Indigenous peoples, persons with disabilities, persons of minority sexualorientations and gender identities, and others with the skills and knowledge to productivelyengage with diverse communities.We are also happy to provide reasonable accommodations throughout the selection process andwhile working at BC Hydro. If you require support applying online because you are a person with adisability, please contact us at Recruitmenthelp@BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series ofCOVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspendedbut may resume at BC Hydros discretion. While the Policy is suspended, all new employees arerequired to disclose their vaccination status to BC Hydro.Flexible work model role definitions===========================Our four role types identify the degree of flexibility an employee could have to work from homebased on the type of work they do. The flexibility for an individual job is up to the manager foreach position and the operational requirements. Employees also have the right to work full-timefrom the office if they prefer. All of our roles require at least some in-person time.IBEW/Field – No option to work from homeResident – Works primarily (4+ days per week) in the office.Hybrid – May be able to work from home up to 3 days per week.Remote – Works from home 4+ days per weekHOW TO APPLYDont forget to update your Candidate Profile with your current resume and copies of yourcertifications. If applicable, include your Trades Qualification. This will ensure we have all thenecessary information to assess your application without any delays.Date Posted: 2022-10-19 Closing Date: 2022-11-02Quick Apply

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