Tour Guide Leader - Stave Falls Visitor Centre 2023 season - Jobs in Stave Falls, BC

Job Description

Powered by water... and by people like youProviding clean electricity to 4 million customers takes a diverse workforce and that’s where you comein. We need your talent to help us build major projects to meet growing demand. To help ourcustomers find clean energy solutions for their homes and businesses and to be ready to respondduring storms and outages to keep our system reliable.Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards asolution to climate change while safely providing clean, affordable electricity to our customers.We offer a healthy work life balance, training opportunities and career progression. Were proud to beranked as one of B.C.s Top Employers and one of Canadas Best Diversity Employers. Join us as webuild an even cleaner B.C.JOB DESCRIPTIONDuties:

• Acts as work leader for the Tour Guides by: providing direction and training; resolving work

problems among staff; supporting the preparation, coordination and delivery of training program;preparing work schedules taking into account time-off requests and operational requirements;assigning one-off jobs to tour guides based on their skill set and experience; maintaining time andexpense records.

• Performs the same duties as incumbents in the Tour Guide job, and in addition: schedules and

books tours; responds to escalated customer services issues and enquires; identifies and resolvesstaff and visitor problems, escalating to management as required.

• Provides consistent information and messaging to Tour Guides. Acts as a resource for Tour

Guides by maintaining knowledge of electrical and generating system history and keeping currenton new developments. Stays informed about local tourist attractions/events and encourages staffto direct visitors to such attractions.

• Supports the day to day operations of the Visitor Centre by: ensuring all audio visual and display

equipment is in operating order and arranging maintenance as required; monitoring security videoscreens (where available) to ensure both BC hydro facility and visitors are safe; responding toemergent maintenance issues such as display repair, emergency clean up, spills, etc.; ensuringthe Visitor Centre is in good working order at season opening and winterized at end of season.

• Contacts established service providers for facility maintenance (plumber, electrician, janitor, etc.)

when issues outside of the normal scheduled service arise. Checks quality of work performed byservice providers to ensure work is completed to acceptable standards. Reports any issues orconcerns to the Visitor Centre Manager. May oversee local work contracts.

• Performs a variety of administrative and clerical duties such as: processing invoices for payment;

filing correspondence, reports and manuals; distributing mail; maintaining, compiling andpreparing various records and reports such as monthly reports, survey results; ordering andmaintaining stationary supplies.

• Performs duties of a minor nature, related to the above duties, which do not affect the rating of

the job.Qualifications:

• Completion of high school, plus experience in customer service, public speaking, giving

presentations and/or leading groups, as well as experience as a supervisor or work leader.

• The successful candidate will normally have previous experience in the Tour Guide job.

Satisfactory performance on the job requires approximately 3 months (at least one full season toacquire the full range of task experience) to acquire the additional knowledge/skills necessary toperform the full scope of the job.ADDITIONAL INFORMATIONThis position is affiliated with the Movement of United Professionals union (MoveUP/COPE).http://moveuptogether.ca

• This offer is for a position that is covered under MOU#83 of the Collective Agreement between

MoveUp, Local 378 and BC Hydro.

• BC Hydro’s Visitor Centres aim to educate visitors on hydro-electricity, electrical safety and

energy conservation, and to tell the story of BC Hydro in the region. Tour Guides play animportant role in providing a positive educational experience.

• This is a Full-Time Temporary employment opportunity starting January 09, 2023 and ending

October 20, 2023.

• The Powerhouse at Stave Falls Visitor Centre is located at 31338 Dewdney Trunk Road,

Mission, B.C and is open weekdays and weekends. The successful incumbent must be availableto work on weekends and holidays. Please note that public transit does not serve this location andTour Guide Leaders must have reliable transportation.Working Conditions:

• Majority of time spent on feet and may be exposed to unpleasant sections and areas within the

facility.** To learn more about our visitor centres, please visit www.bchydro.com/stavefallsWere always looking for exceptional people to bring new ideas, fresh thinking and the motivationto help shape the electricity system in B.C. Its an exciting time to be a part of our team as weinvest in our system and prepare to meet the challenges of tomorrow.Our values guide our work. Want to join usWe are safe.We are here for our customers.We are one team.We include everyone.We act with integrity and respect.We are forward thinking.BC Hydro is an equal opportunity employer.We include everyone. We welcome applications from anyone, including members of visibleminorities, women, Indigenous peoples, persons with disabilities, persons of minority sexualorientations and gender identities, and others with the skills and knowledge to productivelyengage with diverse communities.We are also happy to provide reasonable accommodations throughout the selection process andwhile working at BC Hydro. If you require support applying online because you are a person with adisability, please contact us at Recruitmenthelp@BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series ofCOVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspendedbut may resume at BC Hydros discretion. While the Policy is suspended, all new employees arerequired to disclose their vaccination status to BC Hydro.Flexible work model role definitions===========================Our four role types identify the degree of flexibility an employee could have to work from homebased on the type of work they do. The flexibility for an individual job is up to the manager foreach position and the operational requirements. Employees also have the right to work full-timefrom the office if they prefer. All of our roles require at least some in-person time.IBEW/Field – No option to work from homeResident – Works primarily (4+ days per week) in the office.Hybrid – May be able to work from home up to 3 days per week.Remote – Works from home 4+ days per weekHOW TO APPLYDont forget to update your Candidate Profile with your current resume and copies of yourcertifications. If applicable, include your Trades Qualification. This will ensure we have all thenecessary information to assess your application without any delays.Date Posted: 2022-10-19 Closing Date: 2022-10-25Quick Apply

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