Representative Customer Service - Jobs in Stellarton, NS

Job Description

156738 Requisition ID: 156738Career Group: Corporate Office CareersJob Category: Store Support & Customer CareTravel Requirements: 0 - 10%Country: Canada (CA)Province: OntarioCity: MississaugaLocation: Foord St. OfficePostal Code: B0K 1S0Our family of 127,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family.All career opportunities will be open a minimum of 5 business days from the date of posting.OverviewSobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Customer Service Representative on our Operations Retail Support team based out of our offices in Mississauga, Ontario.Job DescriptionAs a Customer Service Representative with Sobeys you will:Provide an exemplary customer experience, reflecting a “customer first” attitude, to build and maintain trust in our commitment to quality products and customer serviceReceive customer contacts via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelinesTranslate product information and investigation results from English to FrenchEngage with customers in a manner suitable for a public forumProactively and effectively use consumer brands data and internal personnel resources to formulate appropriate and accurate responses to customer contactsKeep manager informed of potential escalation situations and emerging trendsMaintain a professional, calm, and empathetic communication styleMaintain up-to-date contact records with all relevant data and details including customer, contact, product, follow-up, and resolutionMaintain complete document and sample filesAccurately categorize and rate contact types according to established guidelines. Update as appropriate throughout the resolution processArrange for appropriate sample retrieval in accordance to type, rating, and documented proceduresMaintain a clean and safe work environment as per company requirementsAssign all tickets/inquries to correct area of responsibilityDevelop strong working relationships with retailers and other areas of responsibility within the company#LI-PostJob RequirementsYour experience and resume will show us:Bi-lingual in English and FrenchCollege diploma and a minimum of 1 year relevant experiencePrevious customer service work experienceExcellent interpersonal and communication skills including demonstrable bilingual (French and English) verbal and written communication skillsProven proficiency in typingGeneral familiarity with database navigation and useBenefits of Working at SobeysSobeys offers our employees many valuable benefits such as:

• Growing organization
• Competitive salary
• Ongoing Training & Development
• Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.While all responses are appreciated only those being considered for interviews will be acknowledged.We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.