Representative Customer Service - Jobs in Stellarton, NS

Job Description

Requisition ID: 167429Career Group: Corporate Office CareersJob Category: Store Support & Customer CareTravel Requirements: 0 - 10%Job Type: Full-TimeCountry: Canada (CA)Province: Nova Scotia; AlbertaCity: CalgaryLocation: Home Office - NSPostal Code: T2E 7V8Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family.All career opportunities will be open a minimum of 5 business days from the date of posting.OverviewWe are currently looking for a Bilingual Customer Service Representative in Mississauga to provide an exemplary customer experience, reflecting a “customer first” attitude, to build and maintain trust in our commitment to quality products and customer service.Job DescriptionAs a Customer Service Representative some of the key things youll be responsible for in this role will include:Receive store contacts via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelinesEngage with stores in a manner suitable for a public forum and maintain a professional, calm and empathetic communication styleKeep manager informed of potential escalation situations and emerging trendsMaintain a professional, calm, and empathetic communication styleMaintain up-to-date contact records with all relevant data and details including store, contact, product, follow-up, and resolutionAccurately categorize and rate contact types according to established guidelines. Update as appropriate throughout the resolution processAssign all tickets/inquries to correct area of responsibilityDevelop strong working relationships with retailers and other areas of responsibility within the companyEnsure claims (Heat Tickets) are entered in SAP accurately and within 2 business daysJob RequirementsExcellent interpersonal and communication skillsFully bilingual in English and FrenchProven customer service skills with related work experienceStrong organization and problem-solving skillsProven time management skills, ability to work to deadlines and a strong attention to detailProficient with Microsoft OfficeGeneral familiarity with database navigation and useAbility to communicate effectively with employees at all levels of the organization College DiplomaSobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.While all responses are appreciated only those being considered for interviews will be acknowledged.We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.Quick Apply

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