Specialist ISF (Hybrid) - Jobs in Stellarton, NS

Job Description

Requisition ID: 167941Career Group: Corporate Office CareersJob Category: Alberta Operations Support ServicesTravel Requirements: 0 - 10%Job Type: Full-TimeCountry: Canada (CA)Province: Nova ScotiaCity: StellartonLocation: Foord St. OfficePostal Code: B0K 1S0Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family.All career opportunities will be open a minimum of 5 business days from the date of posting.OverviewWe are looking for a high energy, customer focused professional to join our Operations Instore Fulfilment team! In this role, you will have the opportunity to work closely with the eCommerce team to continue to develop and grow our curbside pick up business.Job DescriptionAs the In-Store Fulfillment Specialist, you will:

• Guide, coach and mentor in-store team driving elevated operational execution and profit improvement
• Regularly review performance of priority stores and departments based on KPIs established with a focus on exceeding expectations
• Establish standards that will support a best in class Customer experience
• Contribute to the development of tools and systems that will optimize in-store operations
• Collaborate with other stakeholders to drive the business, look for new opportunities and monitor results (Merchandising, Marketing, etc)
• Monitor for new in-store programs that can be leveraged online
• Conduct weekly store visits to review program with in-store staff. These visits would involve:
• Completing comprehensive reviews of processes
• Reviewing training material
• Documenting feedback on pain points
• Documenting best practices
• Competitive Reviews
• Support the creation and upkeep of training materials and eLearning courses
• Support real-time troubleshooting required for stores including the management of a shared inbox
• Act as a Subject Matter Expert for District Operators and Store Operators
• Train and develop the ISF store team to ensure flawless execution by:
• Facilitating weekly store calls
• Facilitating focus groups
• Hosting regular training sessions
• Complete reporting and analytics on:
• In-Store Fulfillment KPIs (i.e. Fulfilment, Time to Curbside, Pick Rate)
• Slot Planning
• Customer Feedback
• Labour Management

#Li-HybridJob Requirements

• Demonstrated ability to coach, mentor and develop teammates
• Demonstrated ability to liaison with multiple stakeholders while balancing competing priorities
• Deep knowledge of retail operations processes and execution standards
• A diploma in business administration combined with 3 to 5 years of relevant experience in retail (any other combination deemed equivalent will be considered)
• You hold a valid drivers license and have access to a vehicle, as you will be required to travel frequently

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.While all responses are appreciated only those being considered for interviews will be acknowledged.We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.Quick Apply

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