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Customer Service Representative - Jobs in Stony Plain

EMCO Corporation
Job LocationStony Plain
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionSalary Range - $40,000-45,000As a Customer Service Representative, you will provide sales support to our customers via telephone, email and at the counter in our Profit Center.You will provide the highest level of customer service while creating and maintaining a friendly and inviting atmosphere for our customers.You will be responsible for answering customer inquiries, generating sales leads and closing sales to increase profit sharing.Additional duties will include:

  • Assist customers who purchase material at the counter
  • Answer phone calls and emails
  • Enter, pick and pack sales orders
  • Order management, including sourcing of products as well as follow up on backorders
  • Research product for customers and provide recommendations on our assortment of products
  • Provide pricing, quotes and stock checks to our customers
  • Drive sales growth through ownership of counter merchandising, product promotion, generate sales leads, and networking with customers at the counter
  • Work to ensure our inventory reflects the needs and wants of our customers, communicate when stocks levels are low
  • Process returns and warranty claims to customers, ensuring paperwork is in compliance with all procedures
  • Navigate and find solutions for customer concerns and complaints including resolving issues related to customer orders in accordance with our policies and procedures (SPI’s)
  • Warehouse duties including but not limited to unloading of freight trucks, receiving and put away of inventory, replenishment of small bin pick
  • Maintain a clean, orderly warehouse and counter area
  • Perform other tasks as requested by the Profit Centre Manager

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