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Customer Service Attendant -Ramp Agent- Full Time - YSF - Jobs in Stony Rapids, SK

Job LocationStony Rapids, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Customer Service Attendant - Ramp AgentStony Rapids, SKFull Time / PermanentJob PurposeRise Air is western Canadas largest full-service aviation operation. Based in Stony Rapids, here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers expectations, strives for operational excellence, and has a strong employee culture. The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties. This position backs up ground service attendants and may also assist in providing ground service duties when required.Primary Responsibilities

  • Ensure that passengers travelling are deemed "fit to fly" in accordance with the regulations.
  • Assist passengers to enplane, deplane and with their baggage.
  • Track lost luggage to and from all bases and mine sites.
  • Monitor radio and communicate as required.
  • Where required at a base:
  • Accept and handle cargo according to respective customers cargo screening programs.
  • Inquire with passengers about dangerous goods in baggage and cargo.
  • Process and/or track all baggage and freight requirements.
General Responsibilities
  • Develop and maintain knowledge of the companys vision, mission, and values.
  • Customers service attendants will be cross-trained with ground service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
  • Safety responsibilities as outlined in the Safety Management System (SMS) manual.
QualificationsTypically, the knowledge and skills required for this position include a high school diploma, with one to two years progressive customer service experience. Previous work experience or training in aviation is considered an asset. A combination of education and experience may be considered.Skills, knowledge, and abilities include:
  • Demonstrated experience in serving a diverse and complex customer base.
  • Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
  • Proficient in utilizing Microsoft Office applications and software specific to company operations including Flight Information Display and Skyline applications.
  • Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
  • Ability to obtain and maintain a Provincial drivers license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base.
  • Complete WHIMS and Dangerous Goods Awareness Training.
Equipment Used
  • Baggage handling equipment
  • Radio base unit
Typical Physical and Cognitive Demands
  • Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
  • Able to work long and sometimes irregular hours under different weather conditions.
  • Ability to lift 50 pounds.
  • Ground and/or air travel required.
As this is a Safety Sensitive Position, selected candidate(s) must test negative for impairing substances and alcohol prior to employment.Quick Apply
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