Seasonal Customer Service Attendant/Dockhand - Jobs in Stony Rapids, SK

Job Description

Proudly building upon a 60 year heritage of aviation excellence, and employing a diverse fleet of fixed wing aircraft on wheels, skis and floats; Rise Air continues to be the largest Scheduled, Charter and MEDEVAC aviation operation in Saskatchewan. Rise Air has opportunities for Customer Service Attendant/Dockhand for this summer float season in Stony Rapids, Saskatchewan.Seasonal Customer Service Attendant/DockhandStony Rapids, SK Full Time TermPrimary ResponsibilitiesCustomer ServiceEnsure consistent and superior customer service through awareness of customer needs, and trends.Maintain a positive attitude towards customers and colleagues within a fast-paced work environment.Check-insConduct passenger check-ins for all charter and scheduled flights at the related terminal or base.Process and/or track all baggage and freight requirements.CargoAccept and handle cargo in accordance with approved standards, policies and procedures.Process dangerous goods shipments.Ground ServicesHandle baggage and cargo and load/unload aircraft.Assist flight crews and customers requiring assistance to enplane/deplane or handle baggage.Safely and efficiently operate and maintain ground support vehicles and equipment.Marshall and tow aircraft.Receive float aircraft on docks and secure them.De-ice/anti-ice aircraft.Groom/detail aircraft interiors/exteriors as required.Fuelling SystemAccept fuel deliveries and perform fuel quality checks.Deliver fuel into plane, fuel drums, etc, and to customers.Ensure paperwork for tracking fuel delivery and supply is completed appropriately and in accordance with company policies and procedures.General ResponsibilitiesDevelop and maintain knowledge of the company's vision, mission, and values.Foster a team-based environment through collaborative working relationships.Ensure optimal communication with all employees and internal partners.Carry out duties in accordance with health, safety and environment legislation and regulations.May have "on call" responsibilities.QualificationsEducation and ExperienceTypically, the knowledge and skills required for this position include a high school diploma or equivalent. Previous experience or training in aviation is considered an asset.Skills, knowledge, and abilities include:Demonstrated experience in serving a diverse and complex customer base.Professional judgment and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.Strong verbal and written communication skills.Sound problem solving, decision-making, analytical thinking, planning, prioritization, and execution skills.Ability to learn and adapt quickly to organizational requirements.Ability to take initiative and ownership of projects and tasks and execute effectively and in a timely manner.Strong leadership skills and a hands-on, self-motivated, and demonstrated positive, can-do attitude.Excellent time management skills with the ability to organize, multi-task and prioritize.Ability to obtain and maintain a Provincial driver's license and an Airside Vehicle Operators Permit (AVOP).WHIMS and Dangerous Goods Awareness Training.Excellent oral and written communication skills.Working knowledge of basic computer applications.Willing to work shifts as needed.Working ConditionsThe CSA/Dockhand will work shifts as assigned on days, evenings, and weekends. 50 per cent of the work is performed outdoors, including inclement summer and fall weather.This position is physically demanding. The CSA/Dockhand must be able to safely undertake physically demanding tasks.Able to accept call outs as required. Occasional overtime, on call shifts and/or travel may be required.Ability to handle customer luggage and freight.Ability to lift 70 pounds.Able to safely provide various ground services related to aircraft and equipment.Able to work in enclosed spaces and on elevated work platforms.As this is a Safety Sensitive Position, selected candidate(s) must test negative for controlled substances and alcohol prior to employment. We appreciate all applicants, however only those selected for interviews will be contacted.