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Victim Services Client Support Coordinator - Jobs in Strathcona County, AB

Strathcona County
Job LocationStrathcona County, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Victim Services Client Support Coordinator (Client Services Coordinator) provides support to victims of crime and tragedy in the aftermath of a crisis event, in accordance with governing legislation, RCMP Memorandum of Understanding (MOU) and Strathcona County policies. This position helps support the organization in meeting expectations for timely and effective service delivery. The goal is to support RCMP members by helping individuals referred to Strathcona County Victim Services cope in the longer term by relieving distress, supporting personal autonomy and restoring self-reliance.Responsibilities

  • Provide in-person on-scene, detachment, hospital crisis intervention with the victims consent and at the request of first responders and community agencies
  • Conduct needs assessments with clients with an emphasis on trauma-informed care and develop personal service/safety plans with clients, providing enhanced services to vulnerable clients
  • Provide referrals to appropriate community and government support services
  • Provide follow up with clients not involved in the criminal justice system
  • Provide one on one support to clients before, during and after court proceedings
  • Work with Crown Prosecutors and other agencies to educate, assist, and support victims and witnesses during the criminal court process
  • Work with response advocates and court volunteer advocates to ensure clients are supported
  • Ensure all contacts with clients are properly documented, maintain adequate and accurate statistical data for ongoing evaluation, as well as participate in survey and research projects
Skills and Abilities
  • Excellent verbal and written communication with strong documentation skills
  • Demonstrated interpersonal skills with a professional and friendly demeanour
  • Keen attention to detail
  • Strong relationship building skills with a collaborative approach for working within the community
  • Computer skills – must be proficient with Microsoft Office suite
Qualifications
  • Bachelor’s Degree in a Human Services field (eg: Social Work) is preferred with an understanding of crisis response and trauma informed practice
  • A minimum of 5 years related client service experience, preferably with individuals who have experience with crisis/trauma
  • Understanding of the Alberta Criminal Justice System
Conditions of Employment
  • Eligible to obtain a RCMP Enhanced Reliability Security Clearance
  • Submission of Satisfactory Criminal Record Check
  • Submission of Satisfactory Vulnerable Sector Check
  • Valid Alberta Class 5 Driver’s license and reliable personal transportation
  • Ability to respond to crisis/trauma incidents 24/7, participate as a staff member/team lead of the on-call crisis response schedule
  • Living within 20 minutes of Strathcona County RCMP detachment is considered an asset
Equivalencies of education and experience may be considered.Successful candidates will be required to provide proof of educational and professional credentials as noted in the resume.This competition may be used to fill future vacancies for similar positions within the next 6 months.Competition #345-2022-EXT-RCM closes August 7, 2022Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.A cover letter must be submitted along with a resume describing the interest in this position.S5EglYpeAIQuick Apply
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