Concierge - Jobs in Tofino, BC

Job Description

Lentreprise : Relais & Châteaux jobs Wickaninnish InnSet on a rocky edge at the northern cape of Chesterman Beach, the Wickaninnish Inn is an aspirational destination. A few minutes south of Tofino on the Esowista Peninsula, the Inn is central to exploring the rugged wilderness of Pacific Rim National Park and Clayoquot Sound.Built out of the McDiarmid familys vision, and now under guidance of our Innkeeper, Charles McDiarmid, the Wickaninnish Inn is a timeless retreat for any occasion. Providing exceptional hospitality is simply how we do things here, and, since opening our doors in 1996, we have continuously raised the bar in our offerings. With elegant accommodations, a fine dining restaurant, an award-winning spa and an abundance of modern comforts, new and returning guests are assured a memorable visit any time of year.Description du posteOur Front Office presents the initial welcome to the Wickaninnish Inn and is a touchpoint for every guest before, during and after their stay with us. The Front Office team is a key component of the Wickaninnish experience and, while efficient time management and organization is a must, they do so much more than administrative duties. Our Front Office team is dynamic and its members need to have strong communication skills and a desire to exceed guest expectations.The Wickaninnish Inn is currently accepting applications for the full-time position of Concierge. The position of Concierge will be an hourly entry-level position reporting to the Chef Concierge.Objectives:Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond StandardsBe true to Our Promise, meet and exceed the service philosophies and standards of the InnResponsible for day-to-day guest requests regarding travel arrangements to and from Tofino, recreation trips, recommendations of local activities/dining options, and the like.Booking of Recreation tripsTransportation arrangementsAssist with special occasion bookings (Wedding proposals etc.)Local recommendationsEmail and written correspondenceClerical duties such as maintenance of reservation files and day to day operational paperwork are requiredThis position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative whenever necessarySome duties of this position may change due to COVID-19 operating regulations/standardsDescription du profilRequirements:Face-To-Face customer service experience in a guest oriented role.Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employeesHotel or Resort experience an asset.Excellent interpersonal and communication skills, both written and verbalFamiliarity with services and activities offered in Tofino, Ucluelet and Vancouver IslandValid Class 5 Drivers LicenseAbility to transfer luggage from vehicle trunks to bell carts, ranging up to 40lbsA professional and groomed appearance, calm and capable demeanourAttention to detail and ability to multitaskKnowledgeable about, and capable to meet and exceed, Relais & Chateaux and AAA 4 Diamond standardsSubstantial prior experience in a Guest Service role necessaryWorking knowledge of Maestro, Word and Excel an assetMust be willing to work evenings and weekendsA desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a wholeAbility to make a commitment of 18 months to the positionMust be legally authorized to work in CanadaAs of September 13, 2021, as a term of employment, all employees must have one dose of a Canadian approved COVID-19 vaccine, and as of October 1, 2021 be fully vaccinated. Proof of vaccination is required.By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or indirectly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.Salaire et avantagesSalaire : salary according to profileRéférence : RC36571142 36571142Niveau détudes : A LevelsExpérience requise : 1-2 yearsQuick Apply

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