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Front Office Supervisor - The Wickaninnish Inn - Jobs in Tofino, British Columbia

Wickaninnish Inn
Job LocationTofino, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionJoin our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relaisamp; Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T amp;L’s World #39;s Best Hotel.We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.As a Front Office Supervisor you will:

  • Ensure efficient and personalized guest service meeting and exceeding Relaisamp; Chateaux, AAA 4amp; 5 Diamond and Forbes Standards.
  • Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations.
  • Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
  • Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
  • Contribute and assist in creating a positive atmosphere for learningamp; development for the Front Office Team Members.
  • Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team membersamp; supplies through the Front Office Department.
  • Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
  • Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
  • Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.

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