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Front Office Team Leader - Jobs in Tofino, BC

The Wickaninnish Inn
Job LocationTofino, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Join our Front Office Team as a Team Leader, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.Objectives:

  • Must support and assist the Front Office Supervisors as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” leader assisting the team as they strive to meet or exceed guests’ expectations
  • Be the contact person for all guests or team members who may be requiring immediate assistance from Team Leaders, and/or follow up with guest concerns as necessary
  • Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
  • Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
  • Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
  • Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department
  • Some duties may change due to COVID-19 operating regulations/standards
Team Member Benefits: https://www.wickinn.com/about-employment/Job Requirements/Qualifications:
  • Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team
  • Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
  • Must possess the ability and desire to lead a world-class Front Office team
  • Excellent Human Resources skills are required;
  • Minimum 1-year management or supervisory experience in the Hospitality Industry and/or a related service industry OR 2 years of front-line experience in a high-end luxury facility is highly preferred
  • Excellent interpersonal, verbal and written communication skills are needed
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
  • Working knowledge of Maestro, PMS, Microsoft Word, File Maker Pro, Excel, are assets
  • Must enjoy shift work and be able to work evenings, weekends and holidays
  • Valid Class 5 Drivers License
  • Ability to make a 1-year commitment to the position
  • Ability to maintain all COVID-19 operating regulations/standards
  • As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.
Job Application Process:In order to apply for this career opportunity, send your resume and cover letter by clicking Apply Now.By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.Quick Apply
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