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Guest Experience Manager - The Wickaninnish Inn - Jobs in Tofino, British Columbia

Wickaninnish Inn
Job LocationTofino, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionJoin our Administration Team as the Guest Experience Manager, where you have the opportunity to learn and grow in a Relaisamp; Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T amp;L’s World #39;s Best Hotel.We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.The Guest Experience Manager embodies the Wickaninnish Inn #39;s mission and service philosophies. As a proactive member of the Leadership Team, this role oversees the design and delivery of training workshops, including Orientation and service excellence programs, while maintaining up-to-date resources and presentations. The Guest Experience Manager works collaboratively with department managers to identify training needs, provides one-on-one coaching, and supports team development.As a Guest Experience Manager, you will:

  • Be an example of the mission statements of the Inn and constantly ensure the “5 C” standards of Relaisamp; Chateaux, AAA, Forbes, and Wickaninnish service philosophies are followed.
  • Lead by example and be a proactive member of the Leadership Team of the Wickaninnish Inn.
  • Facilitate in-house seminars/workshops such as “Meet the Team”, “You are the Experience”, Leadership Orientation and Trainers Network.
  • Create new training seminars/workshops as required.
  • Responsible for keeping all presentations, training documents, and photos associated with the above seminars/workshops up to date and relevant.
  • Work with Department Managers on addressing need for one-on-one service training of team members, perform one-on-one service training and maintain relevant reports and evaluations.
  • In conjunction with the HR Administrator, apply for BC Training Grants for purposes of training costs.
  • Manage and complete annual applications for awards and designations such as Canada’s Top 100 Employers.
  • Maintenance and creation of videos used for MTT, and training purposes.
  • Be fully trained in Front Office, Spa, Housekeeping, and Restaurant and be able to correctly demonstrate procedures in each Department.
  • Be available for Departmental meeting coverage such as Spa, Front Office, and The Pointe Restaurant.
  • Facilitate new team member Orientation.
  • Be the point person for outside facilitators/instructors such as First Aid, etc.
  • Maintain resource library for team members to access.

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