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Guest Services Duty Supervisor - Jobs in Tofino, BC

Pacific Sands Beach Resort
Job LocationTofino, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position Title: Duty SupervisorDepartment: Guest ServicesSchedule: As operations require, including weekends and statutory holidaysPOSITION SUMMARYReporting to the Guest Services Manager, the Duty Supervisor will ensure an optimal guest experience through developing, implementing and maintaining quality standards for the Resort, including supervision and direction of the team. The Duty Supervisor promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.KEY RESPONSIBILITIESThe key responsibilities of the position include but are not limited to:

  • Provide 5-star customer service to all guests.
  • Maintain a high level of customer service at all times (develop relationships with guests & provide maximum personalized guest experience for repeat and future guests).
  • Set an example for the team by your own performance and enthusiasm.
  • Support Resort policies and management decisions and interpret this information for guests and employees.
  • Manage and complete all wholesaler and OTA reservations.
  • Assist in Guest Services training with other Duty Supervisors.
  • Collect resort revenue by entering services and changes, computing bills, and obtaining payments accurately.
  • Answer phone call inquiries and attend to any concerns and/or requests and respond to guest emails in a professional, courteous manner, while reporting issues to the appropriate member of the management team.
  • Make reservations and assist guests with the booking processes.
  • Assist with the regular checks of outstanding accounts and correct any billing errors.
  • Review and compile daily reports, logs, and lists of cashier and closing reports
  • Coordinate town runs, shopping and stocking of provisions.
  • Assist guests with bike rentals.
  • Work closely with all other departments to ensure guest satisfaction.
  • Comply with all Resort health and safety guidelines and be familiar with emergency procedures.
  • Assist with inventory management
  • Review tour and package pricing with the Guest Services Manager
  • Assist with Group and Wedding inquiries.
  • Perform other job-related duties and special projects as assigned.
QUALIFICATIONS AND TECHNICAL EXPERIENCE
  • Exemplary customer service, communication and organizational skills.
  • Must have ability to work well unsupervised, at a fast pace while maintaining quality standards.
  • Highly responsible and reliable.
  • Impeccable grooming and presentation.
  • Proficient in English, both verbally and in written work.
  • Previous supervisory experience in a Hotel/Resort setting is required.
Physical DemandsMust be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping, kneeling and climbing stairs when required. In addition will be required to perform repetitive tasks and stand on feet/or walk for long periods of time.Quick Apply
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