Spa Coordinator / Attendant - Jobs in Tofino, BC

Job Description

The Ancient Cedars Spa is our haven of relaxation and well-being. Our outstanding Spa team has garnered a reputation of service excellence which has been internationally recognized and awarded. Alongside their skilled treatment offerings, our therapists and practitioners are responsible for providing personalized service and creating a soothing and caring environment for our guests. As a small and dedicated team, every role is integral to creating the extraordinary experience of the Ancient Cedars Spa.This role will involve both Coordinator and Attendant duties. This includes a combination of guest interaction, treatment coordination, and light-duty beautification of the Spa.

• Greet guests immediately as they arrive in Ancient Cedars Spa;
• Stocking and setting up treatment rooms appropriately with clean linen
• Answer the telephone and complete treatment bookings;
• Setting up Men’s and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities
• Cleaning of all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio
• Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available;
• Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory;
• Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa;
• Participate in Retail programs, training and meetings;
• Complete assigned administrative duties;
• Be proficient in the opening and closing duties of the spa;
• Transporting all clean linen from the Laundry Room to the Ancient Cedars Spa,
• Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, the AAA standards and Wickaninnish Inn service philosophies are followed.

The successful candidate must possess the following:

• Excellent interpersonal and verbal communication skills;
• Knowledge of Housekeeping and Laundry procedures, an asset,
• Physical ability to transport large bags of laundry to Laundry room,
• Previous spa product line knowledge an asset;
• Strong organizational skills, initiative thinking and ability to multitask;
• Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone;
• Previous experience of 1 year in another spa or a full service hotel, an asset;
• Working knowledge of Pro-Salon, Maestro, Excel, Word, and Internet applications preferred;
• Must embrace the philosophies of wellness and healing through spa experiences;
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations;
• Ability to make a 1-year commitment to the position.

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.Job Types: Full-time, PermanentBenefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Vision care
• Wellness program

Schedule:

• Holidays
• Monday to Friday
• Weekends

Application question(s):

• Are you able to meet an employment commitment of 1 year

Licence/Certification:

• Canadian Citizenship, Permanent Residency, or Work Permit (required)

Work remotely:

• No