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| Job Location | Toronto, Ontario |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full time |
Job DescriptionWe are looking for a CCaaS Application Architect who will assist in maintaining the integrity of the customer’s infrastructure. This will be accomplished through a detailed knowledge of contact center solution components and their interactions, staying abreast of relevant technological changes, and focusing on strategic requirements by working with business units in a continuous growth and optimization planning cycle.The project involves working with a top 5 Canadian Bank to transform its contact center environment and overall Customer Experience.Be part of creating the overall architecture and design to change and shape their overall Contact Center ecosystem.This role requires visiting the office in Toronto twice a week.Responsibilities: