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Customer Service Representative - Jobs in Toronto, Ontario

TA Dispatch
Job LocationToronto, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionCompensation: $60,000 + CommissionPosition Overview:The Customer Service Representative (CSR) plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts. Acting as the primary liaison between carriers, suppliers, and internal teams, the CSR ensures that shipments are tracked, documented, and delivered according to service expectations.This position requires someone who is highly organized, detail-oriented, and thrives in a fast-paced environment. Strong communication and problem-solving skills are essential, as is a proactive approach to managing exceptions and customer needs.Key Responsibilities:

  • Serve as the main point of contact for day-to-day communication with carriers and suppliers.
  • Schedule pickups and track shipments to ensure on-time delivery and service performance.
  • Monitor transportation milestones and proactively resolve delays, exceptions, or service issues.
  • Coordinate with drivers, shippers, and receivers to ensure freight is loaded properly and in compliance with customer-specific requirements.
  • Collaborate with accounting to resolve billing discrepancies and respond to client and carrier invoice inquiries.
  • Utilize Transportation Management System (TMS) and internal rating tools to manage operational tasks efficiently.
  • Work closely with the Account Manager to implement solutions for escalated or non-standard situations.
  • Assist in launching new customer accounts, ensuring both client and internal requirements are met.
  • Support preparation and delivery of customer performance reports (daily, weekly, monthly).
  • Address delivery issues promptly and follow standard claims procedures to ensure timely resolution.
  • Collaborate with dispatch, compliance, and billing teams to maintain smooth workflow and communication.
  • Perform other administrative and operational duties as required.
  • Support afterhours coverage as needed for urgent updates and load issues outside regular business hours.

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