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Director, Operational Excellence - Jobs in Toronto, Ontario

FAIRMONT
Job LocationToronto, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAs the Director, Operational Excellence, you will be responsible for executing strategic process improvement initiatives that enhance operational efficiency, optimize resources, and improve guest satisfaction. You will collaborate with department leaders, frontline teams, and both internal and external sources to identify inefficiencies, implement best practices, and foster a culture of continuous improvement. What You Will Be Doing:Execute Continuous Improvement Projects

  • Implement process changes based on insights from internal and external sources.
  • Lead cross-functional projects focused on operational efficiency, resource optimization, and service excellence.
  • Develop and track KPIs to measure the impact of initiatives.
Operationalamp; Resource Optimization
  • Identify opportunities for operational efficiencies and process improvements across housekeeping, F amp;B, maintenance, front desk, and other departments.
  • Streamline workflows to enhance productivity and reduce waste.
  • Optimize inventory management, labor scheduling, and procurement processes.
Stakeholder Engagementamp; Change Management
  • Partner with department heads to ensure smooth adoption of new processes.
  • Conduct training and coaching sessions to embed continuous improvement principles.
  • Act as a liaison between the hotel and the internal and external experts, ensuring recommendations are effectively implemented.
Performance Monitoringamp; Reporting
  • Use data analytics and continuous improvement methodologies to track improvements.
  • Present findings, insights, and progress reports to senior leadership.
  • Ensure compliance with brand standards and operational policies.

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