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Front Desk Agent (Full-Time) - Jobs in Toronto, Ontario

FAIRMONT
Job LocationToronto, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job Description

  • To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
  • Provide effective, fast service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Answer incoming calls
  • Monitor for special rates and billing arrangements
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
  • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
  • Ensure front desk is stocked with essential materials
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
  • Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
  • Make certain to be familiar with fire and emergency procedures
  • Other responsibilities connected with Front Office may be required

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