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HR Systems Administrator - Jobs in Toronto, Ontario

Indigo Books Music
Job LocationToronto, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionThe HR Systems Administrator supports the day-to-day operations and continuous improvement of Indigo’s HR system (UKG). This role is responsible for ensuring data accuracy, assisting with system updates, and providing user support. Reporting to the Director, Total Rewardsamp; HR Technology, the incumbent helps maintain system integrity and supports HR, Payroll, and other functional teams with reporting, troubleshooting, and system enhancements. The role also plays a key part in identifying opportunities for system optimization by gathering feedback from stakeholders, recommending improvements, and leading implementation efforts.KEY PERFORMANCE METRICS

  • Timely and accurate system updates and maintenance
  • Quality and accuracy of HR data
  • Responsiveness to user support requests
  • Effectiveness of reporting and system enhancements based on stakeholder feedback
  • Successful implementation of new modules, grades, and integrations
  • Contribution to process documentation and training
KEY ACCOUNTABILITIESFunctional
  • Administer, maintain and troubleshoot the HR system (UKG) and associated integrations on a day-to-day basis
  • Respond to user inquiries and provide first-level support for system-related issues
  • Assist with testing and implementation of system updates and new features
  • Maintain documentation for system processes and user guides
  • Support data integrity through regular audits and validation checks
  • Generate standard reports and assist with ad hoc reporting requests
  • Collaborate with HR and Payroll teams to ensure accurate and timely data flow
  • Escalate complex issues to senior team members or external support as needed
  • Solicit feedback from HR partners and business users on reporting and system functionality
  • Analyze feedback and make recommendations for system optimization and reporting enhancements
  • Develop roadmaps for approved improvements and lead their implementation
  • Support the implementation and administration of new system modules, job grades, and integrations
People
  • Develop positive and productive peer relationships
  • Work in a collaborative and constructive manner with the team and cross-functional partners
  • Support the Director, Total Rewardsamp; HR Technology and work effectively with other members of the HR team to achieve business goals
  • Support HR and cross-functional partners as required
  • Maintain strong positive relationships with all internal and external stakeholders and providers
Cultural
  • Demonstrate Indigo’s values in daily work and interactions
  • Embrace learning opportunities and seek feedback for continuous improvement
  • Support change initiatives and contribute to a culture of adaptability
  • Promote inclusivity and respect in all team interactions
SCOPEReports to: Director, Total Rewardsamp; HR TechnologyKEY RELATIONSHIPS
  • Human Resources
  • Payroll
  • Finance
  • Operations
  • External vendorsamp; consultants

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